Tekforums
Chat => Entertainment & Technology => Topic started by: Eagle on March 23, 2008, 23:44:09 PM
-
To cut a very long saga short, I lost my BB connection at 0130hrs Thursday. My ISP (Nildram) told me that BT had been carrying out some work and that normal service would be resumed by morning. Morning came and still nothing so I phoned again. I was then given the runaround for neary three days while they "tried" to get to the root of the problem. It turned out that they had switched from PPPOE to PPPOA and hadnt bothered telling anyone... :roll:
Service resumed.
However, my download speed is now a maximum of 200kbs (0.2 Mbps) where it should be around 4Mb :0hnoes: - and they cant find a reason.
• BT say the line is ok
• Ping and tracert checks seem fins (avg of 22ms).
• Router control panel reports speed as 4Mb +/-
Anyone have scooby what could be wrong here? I have one hair left before total baldness.
-
It is funny that, I am in NZ and since getting my net had similar issues funny enough
My download speeds from the net are 50kbps on average all the time from anywhere when I should have 6mb worth (600kbps) my pings in places have issues though and when I leave NZ it goes to pot and they say they are working on that but the download rate is odd when speed test and router say otherwise.
Try a torrent file and watch the speed, I have done so and got 500-600kbps easy from them funny enough, if you get the same it would be very interesting.
-
you are now suffering from Tossacali-itis. Welcome to the hell predicted by the doomsayers...
-
Im with Nildram. Dont tell me Pisscali have bought them over?....
-
Im with Nildram. Dont tell me Pisscali have bought them over?....
Nildram is owned by pipex which sold up to pisscali so yeah they have :)
Try a torrent though, 200-300mb see what your average is
-
Between 115 and 387Kb/s. Avg is 243 Kb/s
Im confused now. :wtf:
Things are definitely slow when browsing. Pic downlods are excrutiating...
-
Hmm... there is some differences betwix MTU sizes at bit smaller in PPPOA i think.
You could try to exclude some old seldom used stuff that XP enables by default.
Right click your connection and go to properties, when properties for Intenet protocol TCP/IP and when advanced
setings /alternatives TCP/IP settings/ properties under IP filtering allow only 6 and 17.
under Wins inactivate NetBios over TCP/IP.
-
Thanks - I might try that. Im on Vista though; will that make a difference?
[edit] Cant see those options. :(
Looking at my Netgear contol panel, MTU size is currently 1458.
Local Area Connection Status reports that IP6 Connectivity is limited...? How do i change that?
Sgould I be on a Public or Private Network? (Currently Public)
-
I found this: http://www.petri.co.il/forums/showthread.php?t=1728
So what are the scenarios and pros /cons of each solution?
PPPoA
PPPoA sessions are terminated on the CPE. On Windows machines this results in loading a device specific driver and using either DUN or a proprietary dialer app. for modems anyway, generally USB
Many routers only support PPPoA as it is an easier protocol to implement - when you think of the fact that PPPoE is actually PPPoEoA why bother to add another layer?
PPPoA also preserves IP addresss as there is only one IP assigned.
What are the downsides? Well for providers PPPoA is a pain for support and install purposes - rather that have one client, each device has its own specific drivers. Devices can appear either as RAS devices, or NICs.
You also cannot use PPPoA with ethernet modems - there are a couple of exceptions here but once again they include loading device specific software on the clients PC.
Each PPP session requires a separate PVC. This requires configuration of the CPE and the aggregator, so no dynamic PPP sessions.
-
If you have an WEB interface to change settings in your modem make sure that:
Encapsulation is set to PPPoA
and for the Multiplex you have to try which works the best
LLC or VC (unless you know what yer ISP uses).
-
All those are ok and are what the ISP advised.
-
In XP (if you have IP6 added) you cannot change any IP6 settings.
Have you tried speed with bittorrent client shut down ?
-
uninstall IPv6. Seriously, if that is causing issues then dump it. You wont need v6 until well after Windows 7 arrives anyway.
-
Is it causing the issue? It seemed fine before the switch although I dont recall if it was limited or not. How do I uninstall it?
Should I be on public or private network? :)
-
Is it causing the issue? It seemed fine before the switch although I dont recall if it was limited or not. How do I uninstall it?
Should I be on public or private network? :)
urgh Vista.
Just open up the network connections, right click>Properties
Then click on IPv6, and press the uninstall button under the box. Then reboot and you should have fewer issues. Its not well integrated, and reminds me of when MS added IPv4 to NT4. That was horribly crap as well.
-
That didnt work... :( Thanks anyway.
Can anyone tell me about the Private/Public thing?
:)
-
Have you tried without torrent client running ?
-
Yup.
-
Torrent clients tend to take a lot of connection resources that is why I ask but if that does not make any difference and you are sure your modem is configured as it should I am stumped (not so familiar with Vista)
-
Ok, thanks for trying. I dont think its a Vista issue - everything was flying along niceley... until they changed things... :( :(
-
Maybe the QoS packet scheduler could give troubles try inaktivate and see if it makes any difference, should be in your network properties somewhere.
-
Ok, Ill try that. Should I be rebooting each time or just reboot the router?
Can anyone tell me about the Private/Public thing?
-
What do ya mean public/private ?
well if Vista tell you to reboot but otherwise prolly not.
-
Location type in Network settings. Public or Private. I cant differentiate between them. :(
-
No such settings in XP I believe but wouldnt it be a public together with yer ISP and private on yer home LAN ?
if you find settings for QoS the default value in XP is 20 but I mine set on 0 (free all resources)
-
its a vista thing...
public is for if youre connected to a public network... it hides you and your files etc... (to stop strangers messing with things)
privat is for your home network, shared files, shared printers etc. etc.
-
So, Public for internet, ya?
-
Not sure, according to knightys answer more of a public LAN at school etc.
-
Hmm... confusing.
Even these forum pages are taking up to 40 seconds to load. You can imagine my pain.
-
How do I rip everything out and start again. The router doesnt show up in Device Manager, only the Ethernet Controller.
How do I disable the network? Then... err reinstall?
Maybe setting up from scratch might help?
-
Is it a modem/router you have ? well I do not think they ever show up in device manager.
As of setting up network in Vista I am at loss :(
-
Is it a modem/router you have ?
A Netgear DG834v3. :)
-
I dont see what IPv6 has to do with any of this since they (4 and 6) are completely and totally seperate protocol stacks on the first gen windows implementation.
Nextgen windows TCPIP prefers v6 and framing and the transport layers are shared but 6 will only ever be used if an ipv6 address is used or passed from an application
Slow web browsing may be down to pisscalis traffic shaping or poor transparent web caching server management
-
I dont see what IPv6 has to do with any of this since they (4 and 6) are completely and totally seperate protocol stacks on the first gen windows implementation.
Nextgen windows TCPIP prefers v6 and framing and the transport layers are shared but 6 will only ever be used if an ipv6 address is used or passed from an application
Slow web browsing may be down to pisscalis traffic shaping or poor transparent web caching server management
its an issue i see at work quite often with slow browsing. Vista gets all screwed and cant decide what its doing with internet traffic. When it happens you remove IPv6, reboot and it then just works.
-
^ Didnt work here.
Im beginning to suspect Pisscali are indeed behind this. sh*te speeds ever since "BT worked on the line" the other day.
I think Ill migrate to Plusnet or something. Shame really because I was 100% loyal to Nildram before this... :evil:
http://www.thinkbroadband.com/speedtest/results/id/120629951346205331248.html
How the hell can my up be faster than my down?........
-
Have you the latest for your modem ?
ftp://downloads.netgear.com/files/dg834v3_10Jan07_vista_3_2.zip
Here (http://kbserver.netgear.com/inquira/default.asp?question_box=DG834v3&collections=kb_file%2Cdatasheets&ui_mode=question&x=82&y=24&collection_restriction=docs) you have manuals etc. :)
-
:) Yes, all up to date. :)
-
Sod this... Im down to 495 BYTES per second... :-(
-
Sounds a bit like a IP profile problem to me how is your line attenuation and noise margin since the change?
I would suggest trying to run running http://speedtester.bt.com/ and see what its set at but it seem to be down at the min.
Might be worth getting onto your ISP again and ask them what your IP profile is set at.
-
Thanks - do you mean IP addresses?
line attenuation and noise margin
How do I find them? :)
-
I dont see what IPv6 has to do with any of this since they (4 and 6) are completely and totally seperate protocol stacks on the first gen windows implementation.
Nextgen windows TCPIP prefers v6 and framing and the transport layers are shared but 6 will only ever be used if an ipv6 address is used or passed from an application
Slow web browsing may be down to pisscalis traffic shaping or poor transparent web caching server management
You cant really remove IPv6 from Vista. You can only disable it half assedly in the registry and by unticking it in connection properties. You can uninstall from XP no bother though
IPv6 isnt causing the issue here at all, its usually caused by shoddy setup (Not yours!) and programming - eg if you have an IPv6 route to the internet that is not up, as that will be tried first and then timeout. Buggy web browsers like mozilla displayed this behaviour a few versions ago - I dont know if they have fixed this yet? And the sites involved need to have an IPv6 address for this to even become a problem (Which would make sense as you would have people complaining that xyz is fast whilst abc is slow)
If you run sh*tty linux or awesome BSD you can check for ipv6 routes with a ip -6 route.
For some reason in conjunction with ICS having v6 enabled seems to have a problem on some vista machines pre-SP1 but only after a certain amount of time - it isnt even a regular amount of time that you could attribute to something like re-arping happening, its total random times like 15 hours and incredibly annoying.
-
Managed to start speedtester... its been running for 1hr 35mins - is this normal?
-
I dont think so - takes about 1 minute to run here
-
No 1hr 35 isnt normal should take 2 or 3 mins.
You will find line attenuation and noise margin under Show Statistics on the Router Status page of your router.
http://www.kitz.co.uk/adsl/IPprofile.htm has info about IP profiles and how it affects your connection.
-
Ive been with Tiscali for around 3 years and they have been great. On ADSL 2mb up untill a month ago, now Im on upto 8mb ADSL MAXX and i had about 2weeks of intermittent problems and now its perfect again.
Apparently its normal to have around 10days of dodgy connection on the MAXX upgrade while the line tests for the most stable speed, could you have been upgraded to this ?
-
It will take time before all routers are configured right after a big change.
You could try a different DNS than BTs and see if that helps.
-
Ive been with Tiscali for around 3 years and they have been great. On ADSL 2mb up untill a month ago, now Im on upto 8mb ADSL MAXX and i had about 2weeks of intermittent problems and now its perfect again.
Apparently its normal to have around 10days of dodgy connection on the MAXX upgrade while the line tests for the most stable speed, could you have been upgraded to this ?
Well, they mentioned that there has been upgrading but not heard of MAXX - whats that? I can only get 3.5 - 4Mb on this exchange... :(
-
You will find line attenuation and noise margin under Show Statistics on the Router Status page of your router.
http://www.kitz.co.uk/adsl/IPprofile.htm has info about IP profiles and how it affects your connection.
Line Attenuation 55 db Down 15.5 db Up
Noise Margin 1 db Down 18 db Up
-
It will take time before all routers are configured right after a big change.
You could try a different DNS than BTs and see if that helps.[/quote]
Oh yes, tried different ones.
Thanks. :)
I just find it incredible that an ISP support team doesnt know any of this sh*t...
-
Line Attenuation 55 db Down
Noise Margin 1 db Down
There is your problem with a noise margin of only 1db (target for ADSL is 6) your router will hardly be able to hear the signal from the exchange, which will lead to frequent disconnects and your IP profile being lowered to the speeds your getting now because the software at the exchange says your line is unstable so tries to set the profile at a lower level to get it stable again.
Get onto your ISP and play merry hell about it, they could have fitted a bad card at the exchange or damaged the wiring while fitting it, with that Line Attenuation you should be able to get 3megs+.
-
Gleamin! thanks - have updated the ticket and had a whinge on the phone - now all I need is for them to get their finger out and get BT to book it in... sometime next week probably... :(
Ill update this when results are through.
8-)
-
Nildram now saying its probably an earthing fault in my home. Grrrrrrrrrrrr.... :evil: 10 days without broadband. Can anyone suggest an alternative, reliable ISP that offers broadband?
-
Just started with ADSL24, they seem pretty cool, much better than Eclipse anyways.
-
Now getting 6db noise margin and still only 10kbps. :disappointed:
-
YGPM mate
-
Now getting 6db noise margin and still only 10kbps. :disappointed:
DO NOT under and circumstances book BT to check your line yourself. DO a quiet line test to see if it has any noise on the line. Im more inclined to bet your ISP have been cockends and oversubscribed your exchange.
-
Now getting 6db noise margin and still only 10kbps. :disappointed:
DO NOT under and circumstances book BT to check your line yourself. DO a quiet line test to see if it has any noise on the line. Im more inclined to bet your ISP have been cockends and oversubscribed your exchange.
This isnt a contention issue if the speedtester doesnt finish. Im gonna sort this problem out, dont worry.
[Maldonado: Tech Support for the UKs favourite ISP]
-
Now getting 6db noise margin and still only 10kbps. :disappointed:
DO NOT under and circumstances book BT to check your line yourself. DO a quiet line test to see if it has any noise on the line. Im more inclined to bet your ISP have been cockends and oversubscribed your exchange.
This isnt a contention issue if the speedtester doesnt finish. Im gonna sort this problem out, dont worry.
[Maldonado: Tech Support for the UKs favourite ISP]
Yeah, I spent a few weeks doing ADSL support for a free ADSL provider who shall not be named as I still work for a division of the company. Just reading back and im wondering if his Tie Pairs have gone to sh*t, or been incorrectly connected when an engineer has been doing some work on the exchange.
-
Now getting 6db noise margin and still only 10kbps. :disappointed:
DO NOT under and circumstances book BT to check your line yourself. DO a quiet line test to see if it has any noise on the line. Im more inclined to bet your ISP have been cockends and oversubscribed your exchange.
This isnt a contention issue if the speedtester doesnt finish. Im gonna sort this problem out, dont worry.
[Maldonado: Tech Support for the UKs favourite ISP]
Yeah, I spent a few weeks doing ADSL support for a free ADSL provider who shall not be named as I still work for a division of the company. Just reading back and im wondering if his Tie Pairs have gone to sh*t, or been incorrectly connected when an engineer has been doing some work on the exchange.
Not sure, but do you reckon a one shot check will show up some info?
-
Bleh, gay, BTWholesale will only let me run tests on lines tagged by the ISP i work for.
-
Bleh, gay, BTWholesale will only let me run tests on lines tagged by the ISP i work for.
Thats normal, they say its for data protection. Ive lost access on all my ADSL toolkit as well.
Could be worth running a quiet line test? Provided there is a hardwired phone available?
-
Bleh, gay, BTWholesale will only let me run tests on lines tagged by the ISP i work for.
Thats normal, they say its for data protection. Ive lost access on all my ADSL toolkit as well.
Could be worth running a quiet line test? Provided there is a hardwired phone available?
How do I do that? Nulldram have run line tests as have BT.
:)
-
Bleh, gay, BTWholesale will only let me run tests on lines tagged by the ISP i work for.
Thats normal, they say its for data protection. Ive lost access on all my ADSL toolkit as well.
Could be worth running a quiet line test? Provided there is a hardwired phone available?
How do I do that? Nulldram have run line tests as have BT.
:)
if its a BT line you need to dial a number using a hardwired phone.
linky :: http://www.the-scream.co.uk/forums/t181.html
THe link explains it better than I can.
-
Right, ignore everything said in this thread about:
MTU
IPv4/6
DNS
Now that the chafe has blown away, run the following tests:
(1) C+P your SnR and sync speed from your router
(2) http://www.speedtester.bt.com/ late at night (midnight onwards)
(3) http://www.speedtest.net/ (as above)
(4) Torrent a linux ISO FIRST on an encrypted connection on a random port, then unencrypted (same port is fine if you do it in this order)
The results of this will give information about:
Contention
Throttling
Theoretical throughput
Exchange profiling
Crappy ISP throughput
In the meantime, please ignore everyone who (as well intentioned as their input might be) dont know what theyre talking about.
[Edit: going back to your (un-answered) question about why youve got your OK upload, but crap download, its because the ADSL Max system proportions off 448kbps of upstream bandwidth before it allocates whatevers left to your download. This means that if you sync at anything less than about 900kbps, youll get a higher upload than download. ]
[Edits: typos]
-
(1) C+P your SnR and sync speed from your router
:o Wheres that?
(2) http://www.speedtester.bt.com/ late at night (midnight onwards)
(3) http://www.speedtest.net/ (as above)
Will do.
(4) Torrent a linux ISO FIRST on an encrypted connection on a random port, then unencrypted (same port is fine if you do it in this order)
Ports? Encrypted? Random?... oh my!
How do I do that?
8-)
-
Which torrent program are you using?
uTorrent and Az are very easy to configure for encrypted, pretty much clicking a check box. (Look in the config/options section).
-
(1) C+P your SnR and sync speed from your router
:o Wheres that?
(2) http://www.speedtester.bt.com/ late at night (midnight onwards)
(3) http://www.speedtest.net/ (as above)
Will do.
(4) Torrent a linux ISO FIRST on an encrypted connection on a random port, then unencrypted (same port is fine if you do it in this order)
Ports? Encrypted? Random?... oh my!
How do I do that?
8-)
Pics from uTorrent 1.7.7 (http://download.utorrent.com/1.7.7/utorrent.exe), by far the best torrent client around.
(1) Router stats...
(http://bentrimble.co.uk/pics/stats.JPG)
(2) Random port...
(http://bentrimble.co.uk/pics/port.JPG)
(3) Encrypted...
(http://bentrimble.co.uk/pics/encrypted.JPG)
(4) Un-encrypted...
(http://bentrimble.co.uk/pics/unencrypted.JPG)
-
Right, lets get the easy one out the way...
(http://i4.photobucket.com/albums/y102/pbr/routerstats.jpg)
-
What should I be looking for with the Torrent? Download speed vs peers?
:)
-
The more peers, the greater the speed should be.
E.g. A brand new episode of Lost comes out, wait 6 hours after its been released on the big torrent sites and it should pretty much max out your connection because there are so many people seeding.
-
Right, err...
Encrypted - Seeds 138 (883) Peers 7 (83) Between 350 and 407.4kb/s
Unencrypted - Seeds 135 (892) Peers 5/85 Between 337 and 400 kb/s
:?
www.kbps.co.uk shows avg of 210 kb/s right after above tests
00:35hrs:
(http://i4.photobucket.com/albums/y102/pbr/btspeedtester.jpg)
02:05hrs BST (01:05hrs):
(http://www.speedtest.net/result/252711905.png) (http://www.speedtest.net)
(http://i4.photobucket.com/albums/y102/pbr/speedtesttest.jpg)
_
-
Ok, done.
-
407.4kb/s is nothing to be sneezed at.
If you can get that at 9pm on a Friday night, really dont complain. If, however thats what you get at 2am, kick up some sh*t.
Check my Pimp my internet thread. Im looking to sort a few things out after reading the article linked.
However, the chaps who know what theyre talking about will be along soon. :)
-
Quite happy with that speed for the rare occasions I use torrents - but 15kbps and often lower for just browsing is taking the piss. Im supposed to have a 4Mb connection....
Why is is that high for torrents and not browsing?
-
What should my LAN settings be? At the mo I have nothing checked in IE> Tools> Internet options> Connections> LAN Settings.
Btw, 5am and Ive now got 2.8Mbps+. Ill bet it wont be that way during the day though... :(
This is Tiscali, isnt it?. :disappointed:
-
...well, after 11 days Nildram finally take action and have reset my IP profile. :disappointed:
Thanks for all your help. 8-) 8-) 8-)
-
Glad to hear :) so now u just have to ask for a refund of fee for 11 useless days.
-
Glad to hear :) so now u just have to ask for a refund of fee for 11 useless days.
I wish... lol
I think Ive spoken too soon. Speeds have died back down to 400kb/s... :(
-
400kbytes per second is absolutely fine on a 4736kbps line. Ive noted the fact that your WAN connection connected 10 minutes after the router was switched on - this might have been the time taken for your configuration (i.e. you inputting username + password, etc.), or a dropped connection. However, your browsing speeds are intriguing...
15kbps on speedtester.bt.com - this would be low enough for even BT to class it as a speed / line fault.
280kbps on speedtester.net - this suggest that youre being throttled.
When Tiscali reset your BRAS profile, did they put it up to 8128? Interleaving on/off? I wouldnt be surprised that it went up high then went back down - this is the system stabilising.
If i was investigating this for the ISP i work for, Id be checking RADIUS logs to see if youre disconnecting and reconnecting (even if you + your router arent aware of it), and turning interleaving on / increasing the size of the interleaving bank.
Your noise margin on your downstream is too low - the noise margin is the difference between the actual SNR and the SNR required to run at a given speed. For example, if you need 20dB of SNR to run at 512Kbps, and the actual line SNR is 45dB, then the SNR Margin is 25dB. [thankyou kitz.co.uk] Hence 1dB on your downstream means that there is virtually no headroom between the noise and the signal. This would likely mean that at times when the noise is bad, it is almost completely blocking out the signal and hence causing silly results like your 15kbps on speedtester.
To correct this, you need to get Tiscali to lower your line profile - consider it as taking one step back to go two steps forward. Id recommend around 4MBps with an interleaving size of 8 to start with. Maybe 16 if 8 doesnt help.
For now, grab some screenies of your noise ratios, and do a speedtester.net run straight away, a few times during the day. Just get both at the same time, then see if the numbers fluctuate together - pointing to the source of the variation in download speeds.
The Bottom Line:
(1) As you have so keenly observed, Tiscali are sh*te. Move elsewhere.
(2) Drop your speed to provide a more stable line and hence allow the line to go at the speed at which it is set at. If this is 3.5MBps, so be it. At least youll get that 24/7, rather than deal with the crap you are doing now.
[Edit: if all the SNR and attenuation gibberish is confusing, take a look at my SNR / attenuation and look at my sync speeds. Then look at yours ;) ]
Mine:
(http://bentrimble.co.uk/pics/speedy.JPG)
My 5dB noise margin gives my line enough headroom so that small spikes of noise do not affect the connection. Low attenuation = low loss. They are different for up and down because upstream uses the lower frequency part of the spectrum, whereas the downstream uses the higher part. I.E. the noise on my line is mostly in the higher frequencies.
Yours:
(http://i4.photobucket.com/albums/y102/pbr/routerstats.jpg)
The noise margin on your upstream is fine, but 1dB on the downstream is an average - as its slow low, its likely that the noise is spiking into your signal. High attenuation figures = high(ish) loss.
-
The Bottom Line:
(1) As you have so keenly observed, Tiscali are sh*te. Move elsewhere.
If I was to cancel today, would/could they just leave me hanging until the changeover?
(2) Drop your speed to provide a more stable line and hence allow the line to go at the speed at which it is set at. If this is 3.5MBps, so be it. At least youll get that 24/7, rather than deal with the crap you are doing now.
Can I do that myself? (My line can do 3.5Mb/s at best).
:)
-
The Bottom Line:
(1) As you have so keenly observed, Tiscali are sh*te. Move elsewhere.
If I was to cancel today, would/could they just leave me hanging until the changeover?
(2) Drop your speed to provide a more stable line and hence allow the line to go at the speed at which it is set at. If this is 3.5MBps, so be it. At least youll get that 24/7, rather than deal with the crap you are doing now.
Can I do that myself?
:)
(1) Yes.
(2) No - youd have to call them up
-
10 days, right?.... :(
-
(1) Yes.
I will expand on this little bit. Tiscali have a history of cutting you off instantly as soon as you request your MAC code. They can activate you instantly again, but they then tie you back into a 12 month contract. They get away with it because when they reactivate the line for free you have to agree the contract or not be with them at all. Ive had multiple customers ring me up who have got their MAC codes from Tiscali who then find their internet no longer works. Also, remember to cancel your Direct Debit the instant you are no longer live with them. This has been another complaint ive heard from people.
-
I can survive on dial-up for a week. Im comfortable enough to afford that.
-
actually @ Maldonado.
Do PlusNet still resell Tiscalis LLU package? Im moving soonish and might not be able to get BeThere, so im looking for a possible alternative.
-
Latest from Nildram: "were looking into it but theres not a lot we can do"....
:evil:
-
Latest from Nildram: "were looking into it but theres not a lot we can do"....
:evil:
"Please Sir, Can I have My MAC code?"
-
actually @ Maldonado.
Do PlusNet still resell Tiscalis LLU package? Im moving soonish and might not be able to get BeThere, so im looking for a possible alternative.
No. PlusNet are not putting any more customers onto anything other than BTs network right now.
And FYI, theyre not doing Phorm.
Eagle - sign up with PN and you get 0845 access for free ;)
-
Vote with your wallet as they say. Will I have access straight away until the changeover??
-
Vote with your wallet as they say. Will I have access straight away until the changeover??
To the 0845? Yes, if you ask for it specifically.
Dont forget that PN do free dial-up accounts anyway...
-
(http://i4.photobucket.com/albums/y102/pbr/bitchslap2.gif)
Is that you and one of your IPs telephone people? :D
-
actually @ Maldonado.
Do PlusNet still resell Tiscalis LLU package? Im moving soonish and might not be able to get BeThere, so im looking for a possible alternative.
No. PlusNet are not putting any more customers onto anything other than BTs network right now.
And FYI, theyre not doing Phorm.
Eagle - sign up with PN and you get 0845 access for free ;)
Cool, may consider it. Looking at PlusNet, Demon and Possibly TalkTalk(£10.95 gets me the full in package, and ive got the scrips to fire the line to 16Mb somewhere).
-
What about sky? Im moving to them from tiscali
£10 a month on top of my existing sky package
I left plusnet about 2 years ago because of their ridiculous daytime cap - which is when i need to use it the most - even with the riverbed on my LAN before the edge firewall I generate easily 3 times that a month to sites and back to the office.
-
(http://i4.photobucket.com/albums/y102/pbr/bitchslap2.gif)
Is that you and one of your IPs telephone people? :D
Heh - Ive been thinking (wishing) that a lot.
-
(http://www.speedtest.net/result/253033089.png) (http://www.speedtest.net)
A minute later, I run a http://speedtester.bt.com/ with 436 kb/s as the result.
Shall I just wait to see if itll stabilise ans give my brain a rest?
:panic:
-
Dont forget that if there is a line fault, it will still be there no matter which ISP youre with - the only difference will be that your new ISP will hopefully sort it out for you!
Useful pic, although it doesnt state what SNR margin its drawn at. (I.e. Low SNR margin would show higher sync speeds)
(http://upload.wikimedia.org/wikipedia/en/6/65/ADSL_Line_Rate_Attenuation.gif)
-
Phoned Nildram yet again today: spoke to some dipsh*t who said "there isnt a line fault... anyway, well get someone to look into it".
f**k em - Im off.
-
MAC key: is that the same as MAC address? (I have that).
How do I get the MAC key by stealth so they have little chance of f**king me over before I migrate?
-
Complaints sent to Ofcom and ISPA.
:mutley:
-
MAC key: is that the same as MAC address? (I have that).
How do I get the MAC key by stealth so they have little chance of f**king me over before I migrate?
No. a MAC address is a series of characters, separated by hyphens e.g.: 01-23-45-67-89-ab. This is an address (usually) given to a piece of network hardware. A MAC code is a code that relates to your CBUK (Circuit ID) so that your new ISP can find your line and identify it for the changeover. E.g.: LASS1045905/FL08U. Your current ISP will have to generate this number for you, there is no stealth way to do it.
Good work with the complaints, a lot of people would just take the crap and not do anything about it.
-
So how did it all go?
-
I would have answered earlier but Tekforums disappeared off the face of the earth again...
23 days without broadband...
The latest is that Im migrating to Plusnet although, having read a few boards, theres a lot of unhappy folks with them too.
I asked Nildram for my MAC address and they gave me a false one. They said it was a mistake but I know thats just bullsh*t. The upshot is that theyve had to manually reclaim the line and there will be a further delay until the 21st April until BT gets it sorted. I give up... :(
Im still nagging Nildram daily because, effectively, Im still paying them to provide a bb service.
In 23 days, theyve reset my profile twice and asked BT once if anythings wrong... They insist that they need to rule out a fault with my equipment but as I keep telling them, the fault started when BT "upgraded" my line. They cant get that into their thick skulls...
Right or wrong (I no longer care), heres the latest dialog:
06/04/2008 05.49 PM
Dear Mark,
Thank you for contacting the Nildram Technical Support Team.
I have rerun all the tests possible on your connection and the only thing I can see as possibly causing your connection difficulties is a variation in the sync speeds causing disconnects and hence a slower speed. Nildram is an no point limiting or throttling your connection and the BT line tests indicate no BT infrastructure fault.
If this variation is due to noise on the line causing the connection difficulties then we will need to rule out internal wiring and any your equipment as a possible cause of the issue. This can be done by:
To eliminate the internal wiring and other telephony equipment as the cause of the issue:
Please connect the router with micro filter directly into the BT test socket this can be done by doing the following:
1. Identify the master socket; this is the first telephone socket connecting to the line coming in to the premises. Should be white with a line across the middle and have BT on the front.
2. On the Master socket unscrew the two small screws and pull the face plate forwards gently. This should reveal the BT test socket.
3. Please plug in the micro-filter (small white box with a phone connecter and two ports on the box one should say phone the other modem/ADSL/DSL) phone jack directly into the BT test socket.
4. Then connect the modems/routers phone line directly in to the port modem/ADSL/DSL.
After following these steps please re-test the connection. If the issue still persists test with a different micro-filter.
After these checks and tests have been completed if the issue is still present testing with alternative ADSL equipment is recommended to eliminate the router/modem equipment being the cause of the issues you are seeing. Please keep your router/modem powered on for the entire duration of the issue so further tests can be carried out on your connection.
Please inform Nildram Customer Support of the results of the equipment checks and tests so that your issue can be progresses and a resolution to your issue can be found as quickly as possible.
Kind Regards,
Richard Caws
Nildram Customer Support Engineer
06/04/2008 08.17 PM
Dear Richard
I do not believe Im hearing this.
If Nildram arent throttling my connection, then what is causing it to return to normal [every single day] at 1am and go back to 250Kb/s at 9am? Tell me?
Regarding internal wiring; THIS FAULT OCCURED THE MOMENT NILDRAM RE-CONNECTED ME, FOLLOWING SO-CALLED BT UPGRADE WORK ON THE LINE. This was to move to Tiscalis equipment, right?
A customers router, internal wiring and sockets DO NOT suddenly fail following upgrade work on an exchange; it would be a coincidence of Biblical proportions for that to happen.
In any case I am UNABLE to rip out and disconnect all of my (very expensive) PC equipment, move it downstairs into the front room and test on the master socket. Futhermore, I am certainly not going to buy another router at £35/£70+ just to confirm that its BT/Nildrams problem (which both you and I know is the case).
MY EQUIPMENT IS NOT THE CAUSE OF THIS FAULT - please do not treat me like a fool.
This equipment and connection has worked flawlessly for FIVE YEARS - please do what you are being paid to do and provide me with a stable broadband connection.
My patience is wearing thin.
-----------
10/04/2008 12.52 AM
Oh look, its approaching 1am and I have broadband again (until 9am of course). And you say youre not throttiling my connection? BS...
11/04/2008 09.47 AM
Dear Mark,
Thank you for contacting the Nildram Technical Support Team.
If you are still experiencing the slow speed issue I will be more than happy to log this case over to BT for further investigation into your line. I must however inform you if the case is progresses to a BT engineer visit and the line is found to be fine (the BT engineer will use their own equipment) BT will charge £150 for an un unnecessary engineer visit. If you are happy to proceed with this line of action please inform Nildram Customer Support.
I hope that you find my response provides all the details you require. I have taken the liberty of making a calendar note to close your ticket on 16/04/2008 provided I have not heard from you to the contrary.
Kind Regards,
Nildram Customer Support Engineer
11/04/2008 01.54 PM
Dear Richard
I fail to understand why Nildram/BT cant undo the harm that was done when the "upgrade" to PPPOA was carried out on or around the 20th March. It is patently obvious that this is exactly when the problem started and is also the avenue that should be pursued. I say again; there is nothing wrong with my line or equipment as it worked PERFECTLY before the upgrade.
The problem is at the exchange, please refer to my message dated 26/03/2008 02.22 AM.
Please respond with the above in mind.
Mark
-------------
W@nkers
-
it would be a coincidence of Biblical proportions
:rofl: :rofl: :rofl: Brilliant! Im gonna use that next time I complain about something!
-
:)
Where can I find the setting for Modulation/Mode on a Netgear DG834 v3?
-
To change to PlusNet you need to change:
On the Basic Settings page:
Encapsulation: PPPoA
Username (dont forget the @plusdsl.net)
Password
On the ADSL Settings page:
Multiplexing method: VC based
VPI 0
VCI 38
DSL mode (=modulation) G.DMT
-
Neggers, Cheggers. :( :(
Plusnet cant get me on until 21st April. :( Im still trying to troubleshoot my Nildram connection (seeing as theyre doing FA....)
(http://i4.photobucket.com/albums/y102/pbr/ng.jpg)
Currently on 12.5kb/s and getting worse.
-
http://usertools.plus.net/exchanges/
Longshot, but might be worth checking.
-
Thanks.
1am+ and broadbands back (until 9am) Just goes to prove that Nildram are definitely throttling.
-
Pm me your PlusNet username and Ill see what I can do for you ;)
-
Done.
-
Out of interest, do you agree that Nildram are throttling?
-
Yep.
Companies like Nildram are scared of admitting that they throttle people, because theyve banged their drum about unlimited connections and no download limits for years.
PlusNet are open and honest about their throttling so that you know exactly what youre going to get.
-
27 days...
Theyve threatened me with visit by a BT engineer - to see if theres a fault on my equipment. Apparently, if he finds a fault, I will owe BT £150.
Ive told them there is no fault on my equipment - but they are free to waste the engineers time; Ill not be paying for Nildrams diagnostics, regardless...
-
Consistently, night after night I get full-on broadband between 1am and 9am (but at no other time).
Nildram say theyre not throttling my connection. I say Nildram are lying scum.
Lookie:
(http://www.speedtest.net/result/261929519.png) (http://www.speedtest.net)
Id love to torch their Headquarters... thieving criminals that they are.
-
(http://www.speedtest.net/result/262278008.png) (http://www.speedtest.net)
:nana: :cheers: :rock:
Hopefully, itll improve further as it does the learning thing.
-
Youre provisioned on 2mbit, which often happens on MAC code transfers. There will be a ticket automatically put through to re-grade you to 8mbit, it should be done today but Ill grab it tomorrow (when Im on shift) if not.
[Edit: PM me the telephone number your broadbands on, ill see what i can do form here...]
-
Done, thanks again. :) 3.8 is the most Ive ever got on this line but no harm trying!
-
(http://www.speedtest.net/result/263040811.png) (http://www.speedtest.net)
(http://i4.photobucket.com/albums/y102/pbr/verynice1.gif)
Thanks plusnet! 8-)
-
Keep it connected and it might edge up a bit more :D