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Author Topic: ETGlobalSolution Problem!  (Read 14393 times)

ETGlobalSolution Problem!
on: June 26, 2006, 12:07:56 PM
My GF signed up for a hosting package and domain with ETGlobal Solution.

The domain comes back as belonging to her when we do a whois, but we cant log onto the Cpanel.

Weve tried www.offschoolsick.com/cpanel and its just not resolving.
Were in a mad rush to get this working as its for her assignment which needs to be in tomorrow.  And this is the weakest link in the chain.

Weve raised a support ticket yesterday evening, and havent got a response yet though I have been reliably informed that they can be slow to respond.

Come on Crocket, Sort it out!
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  • Offline Mark

  • Posts: 3,748
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Re:ETGlobalSolution Problem!
Reply #1 on: June 26, 2006, 12:32:34 PM
When was the record created? It can take a few days for the DNS records to propogate upwards.

If its really urgent for an assignemnt, get the person looking at it to browse by IP.
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Re:ETGlobalSolution Problem!
Reply #2 on: June 26, 2006, 12:36:26 PM
hmm, ive found that DNS ususally propegates within an hour nowadays :/

Set up bind on my dedi a while back, bought a domain added the bind record and it worked 10mins later from a number of remote locations.
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Re:ETGlobalSolution Problem!
Reply #3 on: June 26, 2006, 12:57:01 PM
The order was placed on the 19th
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Re:ETGlobalSolution Problem!
Reply #4 on: June 26, 2006, 14:09:15 PM
irc.quakenet.org

#etglobalsolution
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Re:ETGlobalSolution Problem!
Reply #5 on: June 26, 2006, 16:02:42 PM
Its been sorted :D
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Re:ETGlobalSolution Problem!
Reply #6 on: June 26, 2006, 17:20:18 PM
Nice one :)

Whenever I have an issue with them I yell at em via IRC :) Sorted normally moments after it.
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Re:ETGlobalSolution Problem!
Reply #7 on: July 26, 2006, 10:08:09 AM
Right. First of all, Im on irc.quakenet.org pretty much 24/7 idling in #etglobalsolution - mIRC users clicky Under the nickname [Adam]

If you need *immediate* support, then please feel free to use IRC. It is by no means an official method of support, but if Im there.. Ill answer your question :)

Im also in the #tekheads channel on Quakenet. Any probs, gimme a shout o/


*waves*

Adam (Previously known as Jonnyboy :p)
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  • Offline Sara

  • Posts: 649
  • Hero Member
ETGlobalSolution Problem!
Reply #8 on: July 26, 2006, 10:10:54 AM
Well you werent there all day yesterday or last night...

Please can you cancel my account (not that its been set up anyway), and refund the payment? Ta.
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Re:ETGlobalSolution Problem!
Reply #9 on: July 26, 2006, 10:15:23 AM
I dont have access to accounts, sorry :(

And yeah, the post was an as of now.

I stopped doing it because nobody ever bothered joining it :)
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Re:ETGlobalSolution Problem!
Reply #10 on: July 26, 2006, 10:35:52 AM
Quote from: adam0r
I dont have access to accounts, sorry :(

And yeah, the post was an as of now.

I stopped doing it because nobody ever bothered joining it :)



so where is support and why has it taken so long to sort for sara?
I had the same problem the other week. TBF thoings have quite good but they seem to havde totally fallen apart now, including the website.
Are ETGS going to be continuing for much longer?
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  • Offline Sara

  • Posts: 649
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ETGlobalSolution Problem!
Reply #11 on: July 26, 2006, 10:39:30 AM
Have spoken at length to Adam now - hes a volunteer so its hardly his fault - Crockets now activated me....
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ETGlobalSolution Problem!
Reply #12 on: July 26, 2006, 10:42:50 AM
Quote from: Sara
Have spoken at length to Adam now - hes a volunteer so its hardly his fault - Crockets now activated me....



 not blaming anyone, just wondered as they are my hosts :)
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Re:ETGlobalSolution Problem!
Reply #13 on: July 26, 2006, 10:51:32 AM
ETGS arent going anywhere. Neither am I! Ive been very very VERY busy recently, as has Nitesh. Ive sorted out my personal stuff, starting a new job soon, so Im back on the support tickets / IRC support :)
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Re:ETGlobalSolution Problem!
Reply #14 on: December 19, 2006, 14:05:29 PM
Does anyone know if there is a problem at ETGS?

My site was down all yesterday and today, I cant log in to raise a ticket, the phone number has a problem according to the phone people, and the e-mail I sent has bounced backs after 50 attempts to deliver it.

Additionally, their support forum is down due to forum licence issues, the Service Update s & News link says There appears to be an error with the database, and the Service Status - Server link says Error: config.php does not exist.

As you can imagine, I am very worried.  :(
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