cheeky buggers you lot
clearly though microsoft have decided it is cheaper to simply send out a new one than employ people to keep track of/test faulty ones etc.. obviously assuming that people who phone up are mostly genuine
could prove expensive for them if this catches on though - might cause them to change their policy which could cause them to employ some techie people to check the controllers and more customer service bods to deal with the calls - in fact by stealing from microsoft you could also be helping to create a job for someone