thanks for the help everyone.... be hes suddenly remembered its under garantee... after he told me it wasnt and to go ahead stripping it down...
sounds like he was just to lazy to post it back to the shop :s
I hope you charged him! That really annoys me.
We had a request in for 3 hrs work in Bahrain for a Dell system to go and install the OS. or just actually inspect and try and fix the computer. The computer has a 3 yr warranty with Dell that the company paid for. They were going to be charged thousand quid or something ridiculious!