Last night was unbelievable tbh - we normaly go to Milton Keynes but as Wembley is a million miles closer (and open till midnight) we went there.  The place is fine but the service is crap.

queued for 20 mins in a queue to speak to a guy so he could print off a form so we could pick up a bed.  Wanted a standard double bed and matress.  Get to the front and the double bed out of stock but matress in.  So asked for the kingsize bed which they had but they didnt have a kingsize matress.  So we said ok we will swap the matress for something similar.  But without a name we couldnt order it and he wouldnt let us leave the queue to look at the matress names without rejoining the line.  30 seconds later we had a different matress name and rejoined another 15 min queue.

Went to do the same thing in the sofa section but no staff on duty and about 10 people stood doing nothing.  After literally 30 mins of noone turning up I lstarted playing with their computers to see if I could just do it myself and someone from another section came over.  He couldnt help as was not trained up in furniture so put out a call for the member of staff who should be on duty to call back and then wandered off.  The phone rang with noone to answer so nothing happened.  After 45 mins (others had been their longer) noone had turned up so we started ringing customer services number in the catalogue to ask for someone to come to the desk.  Eventually one of the bosses came down to try and do it and we more or less showed him how to find stuff on his system.  Then he printed it out a couple of sections away and didnt know where hed sent it.  Eventually someone walked the printouts to us after PA announcements.

was shocking.

The journey home/car packing was awesome tho lol.  Mattresses strapped to the boot, mondeo estate filled to the brim, setee arms in the footwells and one out the window.  Couldnt go above 45 on the M1/M25 because of wind resistance trying to pull things off the roof rack hehe.

The police just went past laughing

Still he got a bed for a couple of hundred quid whereas mine from a normal shop was over a grand.  Sure itll fall to pieces after a year or two and squeak like mad under general use but you cant knock those prices!

Last night was unbelievable tbh - we normaly go to Milton Keynes but as Wembley is a million miles closer (and open till midnight) we went there.  The place is fine but the service is crap.

queued for 20 mins in a queue to speak to a guy so he could print off a form so we could pick up a bed.  Wanted a standard double bed and matress.  Get to the front and the double bed out of stock but matress in.  So asked for the kingsize bed which they had but they didnt have a kingsize matress.  So we said ok we will swap the matress for something similar.  But without a name we couldnt order it and he wouldnt let us leave the queue to look at the matress names without rejoining the line.  30 seconds later we had a different matress name and rejoined another 15 min queue.

Went to do the same thing in the sofa section but no staff on duty and about 10 people stood doing nothing.  After literally 30 mins of noone turning up I lstarted playing with their computers to see if I could just do it myself and someone from another section came over.  He couldnt help as was not trained up in furniture so put out a call for the member of staff who should be on duty to call back and then wandered off.  The phone rang with noone to answer so nothing happened.  After 45 mins (others had been their longer) noone had turned up so we started ringing customer services number in the catalogue to ask for someone to come to the desk.  Eventually one of the bosses came down to try and do it and we more or less showed him how to find stuff on his system.  Then he printed it out a couple of sections away and didnt know where hed sent it.  Eventually someone walked the printouts to us after PA announcements.

was shocking.

The journey home/car packing was awesome tho lol.  Mattresses strapped to the boot, mondeo estate filled to the brim, setee arms in the footwells and one out the window.  Couldnt go above 45 on the M1/M25 because of wind resistance trying to pull things off the roof rack hehe.

The police just went past laughing

Still he got a bed for a couple of hundred quid whereas mine from a normal shop was over a grand.  Sure itll fall to pieces after a year or two and squeak like mad under general use but you cant knock those prices!

I would have walked out after 20mins.
I bought my bed for £200 (frame only), drove 100miles to collect it & was home in less time that all that took by the sounds of it.

Also, Ikea Beds & Mattresses aint standard size. so you cant buy one without buying the other.

Never going to the Wembley IKEA again.

Maybe you should have gone to the one in Edmonton.

The shops should be done up under the human rights act or something for false imprisonment.

LOL so true. Weve had another furniture place open, right next to Ikea in Gateshead called ILVA which does the same. Keeps you wandering around for ages to get out.