Well you need to tell them you got actual users in New Zealand, EU, GB, US? and all saying the same thing with ping tests and traceroutes showing there is some form of issue.

Maybe you just need to explain that it is an intermittent issue, I think this is a different issue to the virgin issues, as that was just slow, this is just SMF not connecting to the database?

Typical!

Our Web Hosting accounts limit the maximum number of connections at one time. You may be running into our concurrent connection limit or database connection limit. If this is the problem you may want to make your database queries more efficient or consider upgrading to a dedicated or virtual dedicated server here.

Linux 4GH limits:
Linux 4GH Economy: 150 connections or more
Linux 4GH Deluxe: 300 connections or more
Linux 4GH Premium/Unlimited/Ultimate: 600 connections or more

Database Connections:
We allow up to 200 simultaneous MySQL Database connections per MySQL user.
We allow up to 100 simultaneous MS SQL Database connections per MS SQL user.

See Upgrading or Downgrading Your Hosting Account for more information on upgrading your account.

Please let us know if we can assist you in any other way.

"We haven't bothered looking very hard at the problem, so why don't you just pay us more money to improve the service"

I'm not standing for it...

I signed up to godaddy... got a refund & moved elsewhere within a few weeks. Thought their services was sh*t :oD

  1     2 ms    <1 ms    <1 ms  192.168.1.1
  2    37 ms    15 ms     7 ms  cpc3-ptal4-2-0-gw.7-3.cable.virginmedia.com [82.
1.39.1]
  3    11 ms    24 ms     9 ms  swan-core-1b-ge-300-2108.network.virginmedia.net
 [213.105.225.189]
  4    11 ms    12 ms    14 ms  winn-bb-1b-ge-320-0.network.virginmedia.net [212
.43.162.109]
  5    16 ms    15 ms    16 ms  glfd-bb-1a-so-120-0.network.virginmedia.net [212
.43.162.205]
  6    16 ms    26 ms    15 ms  glfd-bb-1b-ae0-0.network.virginmedia.net [213.10
5.172.6]
  7    19 ms    13 ms    15 ms  glfd-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.46]
  8    17 ms    31 ms    15 ms  redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
  9   100 ms   104 ms   107 ms  75-126-245-83.packetexchange.net [83.245.126.75]

 10    25 ms    23 ms    23 ms  te0-5.cr1.ams9.nl.packetexchange.net [69.174.120
.94]
 11    22 ms    24 ms    22 ms  166-240-60-90.packetexchange.net [92.60.240.166]

 12    50 ms    23 ms    24 ms  ip-208-109-115-113.ip.secureserver.net [208.109.
115.113]
 13    22 ms    23 ms    25 ms  ip-208-109-115-134.ip.secureserver.net [208.109.
115.134]
 14    25 ms    24 ms    24 ms  ip-208-109-115-174.ip.secureserver.net [208.109.
115.174]
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Yeah it was horrible a few minutes back but now it is fine, was stuck on ip.secureserver.net whatever that is ?


scratch that !!! having trouble posting this !!!

Seems intermittent and within  ip.secureserver.net

Ok so it's buggered right now, can sometimes browse fine, sometimes a little slow, sometimes DB errors and sometimes I get nothing! (3rd attempt at trying to post this!)