Is that you and one of your IPs telephone people?  

Quote from: Maldonado

Quote from: Beakeractually @ Maldonado.

Do PlusNet still resell Tiscalis LLU package?   Im moving soonish and might not be able to get BeThere, so im looking for a possible alternative.

No. PlusNet are not putting any more customers onto anything other than BTs network right now.

And FYI, theyre not doing Phorm.

Eagle - sign up with PN and you get 0845 access for free

Cool, may consider it.  Looking at PlusNet, Demon and Possibly TalkTalk(£10.95 gets me the full in package, and ive got the scrips to fire the line to 16Mb somewhere).  

What about sky? Im moving to them from tiscali

£10 a month on top of my existing sky package

I left plusnet about 2 years ago because of their ridiculous daytime cap - which is when i need to use it the most - even with the riverbed on my LAN before the edge firewall I generate easily 3 times that a month to sites and back to the office.

Quote from: Serious(Image removed from quote.)

Is that you and one of your IPs telephone people?  

Heh - Ive been thinking (wishing) that a lot.

A minute later, I run a http://speedtester.bt.com/ with 436 kb/s as the result.

Shall I just wait to see if itll stabilise ans give my brain a rest?

 

Dont forget that if there is a line fault, it will still be there no matter which ISP youre with - the only difference will be that your new ISP will hopefully sort it out for you!

Useful pic, although it doesnt state what SNR margin its drawn at. (I.e. Low SNR margin would show higher sync speeds)

Phoned Nildram yet again today: spoke to some dipsh*t who said "there isnt a line fault... anyway, well get someone to look into it".

f**k em - Im off.
 

 
MAC key: is that the same as MAC address? (I have that).

How do I get the MAC key by stealth so they have little chance of f**king me over before I migrate?
 

Complaints sent to Ofcom and ISPA.

 :mutley:

Quote from: EagleMAC key: is that the same as MAC address? (I have that).

How do I get the MAC key by stealth so they have little chance of f**king me over before I migrate?
 

No. a MAC address is a series of characters, separated by hyphens e.g.: 01-23-45-67-89-ab. This is an address (usually) given to a piece of network hardware. A MAC code is a code that relates to your CBUK (Circuit ID) so that your new ISP can find your line and identify it for the changeover. E.g.: LASS1045905/FL08U. Your current ISP will have to generate this number for you, there is no stealth way to do it.

Good work with the complaints, a lot of people would just take the crap and not do anything about it.

So how did it all go?

I would have answered earlier but Tekforums disappeared off the face of the earth again...

23 days without broadband...

The latest is that Im migrating to Plusnet although, having read a few boards, theres a lot of unhappy folks with them too.

I asked Nildram for my MAC address and they gave me a false one.  They said it was a mistake but I know thats just bullsh*t.  The upshot is that theyve had to manually reclaim the line and there will be a further delay until the 21st April until BT gets it sorted.  I give up...

Im still nagging Nildram daily because, effectively, Im still paying them to provide a bb service.

In 23 days, theyve reset my profile twice and asked BT once if anythings wrong...  They insist that they need to rule out a fault with my equipment but as I keep telling them, the fault started when BT "upgraded" my line.  They cant get that into their thick skulls...

Right or wrong (I no longer care), heres the latest dialog:

Quote06/04/2008 05.49 PM
Dear Mark,

Thank you for contacting the Nildram Technical Support Team.

I have rerun all the tests possible on your connection and the only thing I can see as possibly causing your connection difficulties is a variation in the sync speeds causing disconnects and hence a slower speed. Nildram is an no point limiting or throttling your connection and the BT line tests indicate no BT infrastructure fault.

If this variation is due to noise on the line causing the connection difficulties then we will need to rule out internal wiring and any your equipment as a possible cause of the issue. This can be done by:

To eliminate the internal wiring and other telephony equipment as the cause of the issue:
Please connect the router with micro filter directly into the BT test socket this can be done by doing the following:

1. Identify the master socket; this is the first telephone socket connecting to the line coming in to the premises. Should be white with a line across the middle and have BT on the front.

2. On the Master socket unscrew the two small screws and pull the face plate forwards gently. This should reveal the BT test socket.

3. Please plug in the micro-filter (small white box with a phone connecter and two ports on the box one should say phone the other modem/ADSL/DSL) phone jack directly into the BT test socket.

4. Then connect the modems/routers phone line directly in to the port modem/ADSL/DSL.

After following these steps please re-test the connection. If the issue still persists test with a different micro-filter.

After these checks and tests have been completed if the issue is still present testing with alternative ADSL equipment is recommended to eliminate the router/modem equipment being the cause of the issues you are seeing. Please keep your router/modem powered on for the entire duration of the issue so further tests can be carried out on your connection.

Please inform Nildram Customer Support of the results of the equipment checks and tests so that your issue can be progresses and a resolution to your issue can be found as quickly as possible.

Kind Regards,


Richard Caws
Nildram Customer Support Engineer

06/04/2008 08.17 PM

Dear Richard

I do not believe Im hearing this.

If Nildram arent throttling my connection, then what is causing it to return to normal [every single day] at 1am and go back to 250Kb/s at 9am? Tell me?

Regarding internal wiring; THIS FAULT OCCURED THE MOMENT NILDRAM RE-CONNECTED ME, FOLLOWING SO-CALLED BT UPGRADE WORK ON THE LINE. This was to move to Tiscalis equipment, right?

A customers router, internal wiring and sockets DO NOT suddenly fail following upgrade work on an exchange; it would be a coincidence of Biblical proportions for that to happen.

In any case I am UNABLE to rip out and disconnect all of my (very expensive) PC equipment, move it downstairs into the front room and test on the master socket. Futhermore, I am certainly not going to buy another router at £35/£70+ just to confirm that its BT/Nildrams problem (which both you and I know is the case).

MY EQUIPMENT IS NOT THE CAUSE OF THIS FAULT - please do not treat me like a fool.

This equipment and connection has worked flawlessly for FIVE YEARS - please do what you are being paid to do and provide me with a stable broadband connection.

My patience is wearing thin.

-----------

10/04/2008 12.52 AM

Oh look, its approaching 1am and I have broadband again (until 9am of course). And you say youre not throttiling my connection? BS...

Quote11/04/2008 09.47 AM  
Dear Mark,

Thank you for contacting the Nildram Technical Support Team.

If you are still experiencing the slow speed issue I will be more than happy to log this case over to BT for further investigation into your line. I must however inform you if the case is progresses to a BT engineer visit and the line is found to be fine (the BT engineer will use their own equipment) BT will charge £150 for an un unnecessary engineer visit. If you are happy to proceed with this line of action please inform Nildram Customer Support.

I hope that you find my response provides all the details you require. I have taken the liberty of making a calendar note to close your ticket on 16/04/2008 provided I have not heard from you to the contrary.

Kind Regards,

Nildram Customer Support Engineer

11/04/2008 01.54 PM  
Dear Richard

I fail to understand why Nildram/BT cant undo the harm that was done when the "upgrade" to PPPOA was carried out on or around the 20th March. It is patently obvious that this is exactly when the problem started and is also the avenue that should be pursued. I say again; there is nothing wrong with my line or equipment as it worked PERFECTLY before the upgrade.

The problem is at the exchange, please refer to my message dated 26/03/2008 02.22 AM.

Please respond with the above in mind.

Mark
-------------

W@nkers

Quoteit would be a coincidence of Biblical proportions

  Brilliant! Im gonna use that next time I complain about something!

Where can I find the setting for Modulation/Mode on a Netgear DG834 v3?

To change to PlusNet you need to change:

On the Basic Settings page:
Encapsulation: PPPoA
Username (dont forget the @plusdsl.net)
Password

On the ADSL Settings page:
Multiplexing method: VC based
VPI 0
VCI 38
DSL mode (=modulation) G.DMT