If you have another phone on the line try taking it off and switching filters.

TBH I have had the same problem, for months, but the line quality was bad too and there was irregular drops. I got the same thing from Talktalk, its a line filter.

Last week the whole lot went off, not even a dial tone. Despite complaining it took them nine days to get a BT engineer out and he fixed the line fault this morning!

Were still moving to Sky though

Id say 90% of the intermittent connection problems that i deal with are resolved by my 4 checks listed earlier. People always go in with the attitude "my equipment was fine before, so it must be fine now".

The best filters are a fitted faceplate, but youll have to fit this yourself. BT wont do it unless your line rate is <400kbit/s.

yes, but occasionally the customer on the phone actually knows what they are talking about, unlike the service list monkey in India...

Quote from: MaldonadoId say 90% of the intermittent connection problems that i deal with are resolved by my 4 checks listed earlier. People always go in with the attitude "my equipment was fine before, so it must be fine now".

The best filters are a fitted faceplate, but youll have to fit this yourself. BT wont do it unless your line rate is <400kbit/s.

Wont BT charge you anyway for fitting a faceplate? My understanding was everything behind the master socket was their responsibility, but everything on the other side of it falls to you and if its a fault anywhere past the master socket you get charged.

Besides, you can pick up a fitted faceplate for £15.00 or less these days and it takes two minutes to install.

Quote from: Chris H

Quote from: MaldonadoId say 90% of the intermittent connection problems that i deal with are resolved by my 4 checks listed earlier. People always go in with the attitude "my equipment was fine before, so it must be fine now".

The best filters are a fitted faceplate, but youll have to fit this yourself. BT wont do it unless your line rate is <400kbit/s.

Wont BT charge you anyway for fitting a faceplate? My understanding was everything behind the master socket was their responsibility, but everything on the other side of it falls to you and if its a fault anywhere past the master socket you get charged.

Besides, you can pick up a fitted faceplate for £15.00 or less these days and it takes two minutes to install.

For ADSL Max, BT will accept a speed fault if your throughput is <400kbit/s. As part of the normal fault resolution procedure, they will fit one if they deem it necessary (and tbh most engineers will fit one anyway if theyre called out and you supply the necessary cups of tea and biscuits).

You are right in saying that everything behind the master soc ket is BTs responsibility, but that includes the master socket (if you have no test socket).

Quote from: Maldonado

Quote from: Chris H

Quote from: MaldonadoId say 90% of the intermittent connection problems that i deal with are resolved by my 4 checks listed earlier. People always go in with the attitude "my equipment was fine before, so it must be fine now".

The best filters are a fitted faceplate, but youll have to fit this yourself. BT wont do it unless your line rate is <400kbit/s.

Wont BT charge you anyway for fitting a faceplate? My understanding was everything behind the master socket was their responsibility, but everything on the other side of it falls to you and if its a fault anywhere past the master socket you get charged.

Besides, you can pick up a fitted faceplate for £15.00 or less these days and it takes two minutes to install.

For ADSL Max, BT will accept a speed fault if your throughput is <400kbit/s. As part of the normal fault resolution procedure, they will fit one if they deem it necessary (and tbh most engineers will fit one anyway if theyre called out and you supply the necessary cups of tea and biscuits).

You are right in saying that everything behind the master soc ket is BTs responsibility, but that includes the master socket (if you have no test socket).

Ive been told in the past by BT that they wont service anything to do with the internet outside running a line check as long as the line is capable of working for voice communications, apparently they dont make any guarantees that it can be used for data. Admittedly this was 12 months ago now so things may have changed but the only time Ive ever seen BT fix anything relating to the internet is if you happen to use BT as your ISP, miraculously lines get installed quicker, engineers appear and you dont get charged, and the whole quality of service is far better.

Im a little paranoid about BT admittedly, once bitten twice shy.

Quote from: Chris H

Quote from: Maldonado

Quote from: Chris H

Quote from: MaldonadoId say 90% of the intermittent connection problems that i deal with are resolved by my 4 checks listed earlier. People always go in with the attitude "my equipment was fine before, so it must be fine now".

The best filters are a fitted faceplate, but youll have to fit this yourself. BT wont do it unless your line rate is <400kbit/s.

Wont BT charge you anyway for fitting a faceplate? My understanding was everything behind the master socket was their responsibility, but everything on the other side of it falls to you and if its a fault anywhere past the master socket you get charged.

Besides, you can pick up a fitted faceplate for £15.00 or less these days and it takes two minutes to install.

For ADSL Max, BT will accept a speed fault if your throughput is <400kbit/s. As part of the normal fault resolution procedure, they will fit one if they deem it necessary (and tbh most engineers will fit one anyway if theyre called out and you supply the necessary cups of tea and biscuits).

You are right in saying that everything behind the master soc ket is BTs responsibility, but that includes the master socket (if you have no test socket).

Ive been told in the past by BT that they wont service anything to do with the internet outside running a line check as long as the line is capable of working for voice communications, apparently they dont make any guarantees that it can be used for data. Admittedly this was 12 months ago now so things may have changed but the only time Ive ever seen BT fix anything relating to the internet is if you happen to use BT as your ISP, miraculously lines get installed quicker, engineers appear and you dont get charged, and the whole quality of service is far better.

Im a little paranoid about BT admittedly, once bitten twice shy.

Go with a decent ISP then mate. BT were broken up and its enforced that BT Wholesale (who provide the lines) do not favour BT Retail (who you buy your broadband from, if you go with BT). BT will do a lot more than you think with regards to line faults, so long as it is actually a line fault.

tried 3 new filters, cheap ones, but still new and it still disconnects when the phone rings and intermittently drops the connection for no reason.

Quote from: DEViANCEtried 3 new filters, cheap ones, but still new and it still disconnects when the phone rings and intermittently drops the connection for no reason.

odd question, are you using a DECT phone?

Quote from: Beaker

Quote from: DEViANCEtried 3 new filters, cheap ones, but still new and it still disconnects when the phone rings and intermittently drops the connection for no reason.

odd question, are you using a DECT phone?

whats one of those? a cordless one? no, just a basic wired one with built in answer machine

Crack open that socket and remove the ring wire!

Aye, ADSLWorld or something? Google should find it for you.