Is anyone here on Sky broadband ? Im thinking of moving to the 8mbit service for Ã,£5 pm ontop of the Ã,£15pm for sky tv. Just wondered if its any good.
The connection speed and reliability of plusnet seems to be getting worse by the day so I have decided to move.
Have two workmates who are raving about how good it is ... one of the guys used to work for a bb provider and is pretty clued in. Sounds like a really good deal.
ive considered it, but the list of people lining up to scream about it at thinkbroadband.com really put me off.
I cant wait for York to get LLU, then Ill go with them.
Matt
Cheers. I will have a read through the forum.
if its free/cheap then avoid it like the plague unless you have no other option.
I use TalkTalk as an example, they are chatoic because people think they are getting something for nothing, then they scream and shout when the service blows.
Talktalk is actually crap because it is properly free.
Sky on the other hand you need to be paying them Ã,£xx/month already for their premium tv service so its not *really* free and I have heard quite good reports about it....
Quote from: moony1234Talktalk is actually crap because it is properly free.
Sky on the other hand you need to be paying them Ã,£xx/month already for their premium tv service so its not *really* free and I have heard quite good reports about it....
and talktalk isnt *really* free either, you end up paying out more in phonebills than you would with other providers. They make all their money one way or another.
Ive been checking thinkbroadband a few times over the past few weeks as Ive also been looking at sky broadband and from what Ive read if you have problems getting connected it can be a real hassle, but once connected it is meant to be a really great service.
Im going to sign up as soon as Plusnet give me my damn MAC code.
Did your difficulties with Plusnet start when adsl max came along? Ive been thinking the variability of speed is fairly bad with that, certainly thinking about Be24 LLU which I can get from June...
Ive thought about Be a few times, its available in my area but I loathe to leave Zen, better the devil you know-type situation :)
Quote from: CeathreamhnanDid your difficulties with Plusnet start when adsl max came along? Ive been thinking the variability of speed is fairly bad with that, certainly thinking about Be24 LLU which I can get from June...
I have been on ADSL Max since I signed up. It was ok at first but now I only get around 2mbit most of the time and the connection drops a lot.
Well on Plusnet with adsl max I can get speed tests with the BT speed tester showing what looks like the line limit at around 4Mbit. But the average throughput test on the Plusnet or other speed testers shows around 2 Mbit, and sometimes it can drop to a lot lower than this (thankfully this hasnt been too bad over the last couple of months but earlier this year it was dreadful - bad weather perhaps? :lol: ) Never had problems with line drop, but tbh if you do have that its not likely to be something influenced by the isp but more the BT local loop or exchange. It seems to me that the 2Mbit average is probably the result of the dreaded contention on the BT exchange onwards.
But I notice that the Sky service uses ADSL2 to get the up to 16mbit service, on local-loop-unbundled, which hopefully will be subject to less contention, and give me either a continual 4mbit or with luck a bit more. Since Be have abandoned a LLU date for this year here, the Sky Max BB service is now tempting me more....anyone else go it yet?
Personally i am not on Sky broadband, but my GF has them at her house on LLU, there connected at 6.1Meg and when she first had it connected they had all sorts of problems with broadband line, the internet connection on average kept disconnecting every 2 hours and near enough every 15 mins in the evening, after 7 days of this happening my GFs mum rang sky up as i couldnt solve the problem and i had a good feeling that something was up with the line, they said to her that the broadband line had a lot of interfearance with it, and after when the other person on the other end of the phone said that the problem would get sorted within 48 hours, 48 hours later the problem kept persisting, so another call to sky was made again... and apparently the problem ticket as they call it was never properly sorted and that the other member of staff who took the first call made a crap job of sorting it, so this time they managed to fix the line without any engineers getting called out and the internet seems to be working for my GF fine now, they sometimes have the odd disconnection due to the syncd line being lost but a simple reboot of the router fixes the problem.
Quote from: LiamPersonally i am not on Sky broadband, but my GF has them at her house on LLU, there connected at 6.1Meg and when she first had it connected they had all sorts of problems with broadband line, the internet connection on average kept disconnecting every 2 hours and near enough every 15 mins in the evening, after 7 days of this happening my GFs mum rang sky up as i couldnt solve the problem and i had a good feeling that something was up with the line, they said to her that the broadband line had a lot of interfearance with it, and after when the other person on the other end of the phone said that the problem would get sorted within 48 hours, 48 hours later the problem kept persisting, so another call to sky was made again... and apparently the problem ticket as they call it was never properly sorted and that the other member of staff who took the first call made a crap job of sorting it, so this time they managed to fix the line without any engineers getting called out and the internet seems to be working for my GF fine now, they sometimes have the odd disconnection due to the syncd line being lost but a simple reboot of the router fixes the problem.
im 50/50 whether to stick with virgin for tv, phone and broadband.. or whether to change over to sky..
sky have the better tv and phone package, but their broadband seems to have problems...
and this just made me even more concerned about their internet service
Quote from: LiamPersonally i am not on Sky broadband, but my GF has them at her house on LLU, there connected at 6.1Meg and when she first had it connected they had all sorts of problems with broadband line, the internet connection on average kept disconnecting every 2 hours and near enough every 15 mins in the evening, after 7 days of this happening my GFs mum rang sky up as i couldnt solve the problem and i had a good feeling that something was up with the line, they said to her that the broadband line had a lot of interfearance with it, and after when the other person on the other end of the phone said that the problem would get sorted within 48 hours, 48 hours later the problem kept persisting, so another call to sky was made again... and apparently the problem ticket as they call it was never properly sorted and that the other member of staff who took the first call made a crap job of sorting it, so this time they managed to fix the line without any engineers getting called out and the internet seems to be working for my GF fine now, they sometimes have the odd disconnection due to the syncd line being lost but a simple reboot of the router fixes the problem.
That is not there issue, go with any other company and they would get the same, what is probably not a good thing is that sky not got a bt guy to come check their end out.
Anyway, BT engineers will tell ya that a lot of the noise can be the very last bits of the line, If the box is faulty in the house, people also tend to run normal phone extension cable from the socket to the pc the connect the router/box to which over time degrades very badly and the signal will be poor (extension cable broadband ready cables are out there) Or the point outside or the box in the street tends to be the main culprits.
Quote from: JaitsuQuote from: LiamPersonally i am not on Sky broadband, but my GF has them at her house on LLU, there connected at 6.1Meg and when she first had it connected they had all sorts of problems with broadband line, the internet connection on average kept disconnecting every 2 hours and near enough every 15 mins in the evening, after 7 days of this happening my GFs mum rang sky up as i couldnt solve the problem and i had a good feeling that something was up with the line, they said to her that the broadband line had a lot of interfearance with it, and after when the other person on the other end of the phone said that the problem would get sorted within 48 hours, 48 hours later the problem kept persisting, so another call to sky was made again... and apparently the problem ticket as they call it was never properly sorted and that the other member of staff who took the first call made a crap job of sorting it, so this time they managed to fix the line without any engineers getting called out and the internet seems to be working for my GF fine now, they sometimes have the odd disconnection due to the syncd line being lost but a simple reboot of the router fixes the problem.
im 50/50 whether to stick with virgin for tv, phone and broadband.. or whether to change over to sky..
sky have the better tv and phone package, but their broadband seems to have problems...
and this just made me even more concerned about their Internet service
The call outs sky charge are stupid, I emailed them ages ago about it, Im still waiting and after a year they have the right to charge what they like, loads of red tape, steer clear, at least NTL dont charge. Soon NTL will be doing 20mb. their upload is the worst in the world, my 10mb, gives 0.5, extremely tight, its that thats forcing me away.
NTL and Sky are secret ROBBERS, just SKY is a bigger one.
Also NTL are the only company that can guarantee speeds, but they claim their 20mb is the fastest, my argument to NTL was be24 are offering 24mb, NTL did say yes, but only if you live next door to the exchange , we can guarantee ours.
http://www.speedtest.net/result/139544638.png
Quote from: PrivateerQuote from: JaitsuQuote from: LiamPersonally i am not on Sky broadband, but my GF has them at her house on LLU, there connected at 6.1Meg and when she first had it connected they had all sorts of problems with broadband line, the internet connection on average kept disconnecting every 2 hours and near enough every 15 mins in the evening, after 7 days of this happening my GFs mum rang sky up as i couldnt solve the problem and i had a good feeling that something was up with the line, they said to her that the broadband line had a lot of interfearance with it, and after when the other person on the other end of the phone said that the problem would get sorted within 48 hours, 48 hours later the problem kept persisting, so another call to sky was made again... and apparently the problem ticket as they call it was never properly sorted and that the other member of staff who took the first call made a crap job of sorting it, so this time they managed to fix the line without any engineers getting called out and the internet seems to be working for my GF fine now, they sometimes have the odd disconnection due to the syncd line being lost but a simple reboot of the router fixes the problem.
im 50/50 whether to stick with virgin for tv, phone and broadband.. or whether to change over to sky..
sky have the better tv and phone package, but their broadband seems to have problems...
and this just made me even more concerned about their Internet service
The call outs sky charge are stupid, I emailed them ages ago about it, Im still waiting and after a year they have the right to charge what they like, loads of red tape, steer clear, at least NTL dont charge. Soon NTL will be doing 20mb. their upload is the worst in the world, my 10mb, gives 0.5, extremely tight, its that thats forcing me away.
NTL and Sky are secret ROBBERS, just SKY is a bigger one.
Also NTL are the only company that can guarantee speeds, but they claim their 20mb is the fastest, my argument to NTL was be24 are offering 24mb, NTL did say yes, but only if you live next door to the exchange , we can guarantee ours.
http://www.speedtest.net/result/139544638.png
You mean virgin media :)
Quote from: neXusQuote from: PrivateerQuote from: JaitsuQuote from: LiamPersonally i am not on Sky broadband, but my GF has them at her house on LLU, there connected at 6.1Meg and when she first had it connected they had all sorts of problems with broadband line, the internet connection on average kept disconnecting every 2 hours and near enough every 15 mins in the evening, after 7 days of this happening my GFs mum rang sky up as i couldnt solve the problem and i had a good feeling that something was up with the line, they said to her that the broadband line had a lot of interfearance with it, and after when the other person on the other end of the phone said that the problem would get sorted within 48 hours, 48 hours later the problem kept persisting, so another call to sky was made again... and apparently the problem ticket as they call it was never properly sorted and that the other member of staff who took the first call made a crap job of sorting it, so this time they managed to fix the line without any engineers getting called out and the internet seems to be working for my GF fine now, they sometimes have the odd disconnection due to the syncd line being lost but a simple reboot of the router fixes the problem.
im 50/50 whether to stick with virgin for tv, phone and broadband.. or whether to change over to sky..
sky have the better tv and phone package, but their broadband seems to have problems...
and this just made me even more concerned about their Internet service
The call outs sky charge are stupid, I emailed them ages ago about it, Im still waiting and after a year they have the right to charge what they like, loads of red tape, steer clear, at least NTL dont charge. Soon NTL will be doing 20mb. their upload is the worst in the world, my 10mb, gives 0.5, extremely tight, its that thats forcing me away.
NTL and Sky are secret ROBBERS, just SKY is a bigger one.
Also NTL are the only company that can guarantee speeds, but they claim their 20mb is the fastest, my argument to NTL was be24 are offering 24mb, NTL did say yes, but only if you live next door to the exchange , we can guarantee ours.
http://www.speedtest.net/result/139544638.png
You mean virgin media :)
I do.
Old habits.