how can they claim the top 3% download a certain amount?

surely that would vary over time and that makes a false claim, and what is the point in having a connection i cant use legally during peak times without silly limitting.

Ecilpse have an indicator in the account management section of their website, green = no limit, orange = slightly limited, red = screwed. Been red for the past three months.

They reward good downloaders, just hit 19.8 fastest yet nealy full speed at 10.39 PM, Im happy
it now my sig.

ive had a response to my snotty e-mail i sent them, not that it helps much at the moment

QuoteDear Kris,
Thanks for your email.
Im sorry that you have been experiencing issues with the speed of your broadband.
During our sign-up process we do our best explain that the service speeds will vary depending on the individual phone line, distance from exchange, time of day and a number of other factors.
However we do recognise that some customers are not getting their fair share of available bandwidth during peak times, which is not acceptable to the customer or us.
One of our areas of concern is that we have a small minority of customers placing inordinately high demands on the available bandwidth during peak times, to the detriment of the majority.
We fully acknowledge these issues and already have a number of resolutions in progress which we believe will start to deliver improvements in the coming months.

Quote from: Kris - Tekheadsive had a response to my snotty e-mail i sent them, not that it helps much at the moment

QuoteDear Kris,
Thanks for your email.
Im sorry that you have been experiencing issues with the speed of your broadband.
During our sign-up process we do our best explain that the service speeds will vary depending on the individual phone line, distance from exchange, time of day and a number of other factors.
However we do recognise that some customers are not getting their fair share of available bandwidth during peak times, which is not acceptable to the customer or us.
One of our areas of concern is that we have a small minority of customers placing inordinately high demands on the available bandwidth during peak times, to the detriment of the majority.
We fully acknowledge these issues and already have a number of resolutions in progress which we believe will start to deliver improvements in the coming months.

any other suppliers in your area?

Quote from: Beakerany other suppliers in your area?

Only the usual ones that use a BT line, cant get cable.

My house is definitely not on their list, just hit 1.1 MB/s and a torrent .