QuoteA malfunctioning Xbox 360, thats what. After being bathed in the dreaded red lights of doom for the second time, one Xbox 360 owner was decidedly unimpressed to learn that his second return would not enjoy the same level of service that the initial one did. Customer support informed him that a recent change in Microsoft policy did away with round-trip shipping boxes -- instead, he would have to provide his own packaging and pay for the shipping to the repair center.