http://uk.finance.yahoo.com/news/o2-network-trouble--what-you-can-do.html

I assume it's localised to certain areas, I've been able to access O2 just fine all day.

I had a text that didn't send this morning and then got a voicemail in return an hour later. Thought it was a bit odd. Probably explains things a bit.

Mine has been fine too, but then I did turn off 3G yesterday so that could explain it.

I think calls for compensation are a bit excessive, this is hardly akin to the banking fiasco.

I dunno, if they had a valid excuse they'd try and get more out of their customers too.

EG, my GF "lost" her phone a few weeks ago in london. Luckily she bumped into a friend and was able to get in touch with me that night to call up orange to report it as lost. She was fairly sure she left it on a bus, I told the orange lady this. We spent ages trying to get in touch with National Express, getting sent in circles. Eventually it came to nothing.

Then Wham, £120 phone bill. Turns out her phone wasn't lost, it'd been stolen, racking up £100 of calls to Romania the day it was reported lost. If the orange customer services had had any sense, they'd have seen that:

A: Kathryn has never, ever called overseas, this is out of ordinary (A bank would have frozen the account if it was a bank account!)
B: It had been lost in the morning. How were calls still going out?

So, we did everything we physically could. Orange did nothing and we're liable for the bill up till when it was reported stolen. If orange had provided any kind of service, we could have reported it to the police sooner (hmm, isn't there a law about impeding the course of justice, interfering or something, Oranges actions prevented us from reporting a crime for a month!), saved us running around after national express too.

But no, they are happy to have their extra money, I just wish it was Orange and not O2, as I'd deffo be chasing them for compensation.

I remember a time when your electricity or mobile network went down and people were patient.

Its quite obvious that sh*t happens and occasionally people should just accept it.

Did orange not bar the account when you reported it lost? PM me details if you want ideally exact timelines etc I'll see if I can get someone to look at it?

Heard about the O2 problem this morning. Had no problems with my phone, but at work all the PDAs we use wouldn't connect to the network, so it was not localised to certain areas but was actually localised to certain users.

Quote from: XEntity on July 12, 2012, 19:50:02 PM
Did orange not bar the account when you reported it lost? PM me details if you want ideally exact timelines etc I'll see if I can get someone to look at it?

Decent of XEntity to offer to help you out with this but if it can't be escalated in any fashion you definitely should lodge a formal, written complaint and seek recompense Zpyder. Don't let some knobber on the end of the phone brush you off.

Quote from: XEntity on July 12, 2012, 19:50:02 PM
Did orange not bar the account when you reported it lost? PM me details if you want ideally exact timelines etc I'll see if I can get someone to look at it?

In their defence, they blocked it when I called up, but this was when Kathryn finally could get through to me, at 8.30pm. We're assuming the phone was stolen while she was on the tube in the morning. It's not like she lost the phone and didn't report it for days. She only realised it was missing as she was walking to the bus station to come home.

As nothing else was missing from her bag, as opposed to blatantly having it stolen a la mugging it didn't seem imperative to go out of her way to find:

1) a phone she could call orange/me on
2) orange/my phone number

As soon as she saw it was missing though she started to head back to the conference centre to see if it was there, and by a stroke of luck bumped in to her friend, who happened to be passing outside, and could use her facebook on her phone to contact me to call orange.

I'd say we did everything within limits to minimise risk and do things "by the book". I don't think it's that much of a stretch to think that Orange's service & charges are a bit poor on this occasion, though I admit we were lucky, looking on the net some people have racked up thousands in bills from stolen phones.

If, given the background info above, you think something can be done Xenity, I'll gladly forward on any details required. I think we now have a crime number for the incident etc.

I expect that you wont get the full value back, and realistically the company can't do anything until it's reported, and will have incurred wholesale costs.

It is your responsibility to ensure that your phone is safe and not in other people hand, if you had a leaking tap in your house and got a large water bill the same would apply.

However the bare minimum you should expect is to be reimbursed as if you had some form of international bundle on the account, but depending on who you can speak to you may end up getting a full refund.

However certainly log a formal complaint, i'll have a word with someone to see what standard practice is and what can be done, I don't work in that team but do have some interaction with them. Drop me a PM if you are still having problems though..

Zpyder.. you have PM 

This royally fk'd me over.

Was away from home. Lost all call/text/internet access sometime on wednesday evening.

Unbeknownst to me, my mum was rushed into hospital Wednesday night. Absolutely no-one could get hold of me for 2 days.

Worse still, text messages and voicemail was not working. Just a solid "booooooooop" tone when attempts to call me were made so even when I got service back in the early hours of Friday morning I still didn't have a clue my mum had been in hospital for the last few days.

Granted my Dad was in panic as was my Sister so my back up contact plans didn't actually get put into action but yeah I am suitably pissed off about how this went down.

My vodafone went down on the friday before last bank holiday. It didnt come back until the following wednesday for a few hours & then down again for another 3 days. After lots of arguing & threats of leaving (i spend £100+ a month with them on both personal & business accounts) i got £50 credit & a free sure signal' - the sure signal connects to my broadband & becomes my own little personal 3g antenna.


Lots of competition out there & sh*t like this shows loyalty counts for nothing.

I had a text a few days ago offering me £10 of credit in any O2 shop as an apology for the disruption.