How the hell do you cancel an order thats awaiting stock?

Ive been trying everything, all I can find is a thing that says you just click the cancel button beside it, but guess what, it aint there, Im getting seriously annoyed! Help please!

I know I ordered somethign out of stock and couldnt find it anywhere and it took them 3wks to get me the thing  

I just want to cancel! Please help!

tbh Id just call them up tomorrow morning.

I cant find a number or anything or I would, am I just being thick or is it hitting me in the face and Im not seeing it?

In big huge letters at the bottom
0845 800 1020

Quote from: SamIn big huge letters at the bottom
0845 800 1020

Yes thanks for that, I found it about 2 seconds after that post!

I ordered somthing from CDWOW on boxing day and still havent had it. Think Ill give them a ring this week.

Do you not have this in your outstanding orders?

Click for full size - Uploaded with plasqs Skitch

No I hadnt got that, been searching for it as in their helpdesk info bit it said it should be so I rang up earlier to cancel, the guy on the other end said they would refund the money back to my card which it said wouldnt be taken until the item had been dispatched as it wasnt in stock, robbing, twisting.........grrrrr

I shall hereby NEVER use play.com again!

Quote from: *she-devil*No I hadnt got that, been searching for it as in their helpdesk info bit it said it should be so I rang up earlier to cancel, the guy on the other end said they would refund the money back to my card which it said wouldnt be taken until the item had been dispatched as it wasnt in stock, robbing, twisting.........grrrrr

I shall hereby NEVER use play.com again!

Never had a single problem with Play in well over a hundred purchases over the last 6/7 years since they were play247.com

If theyve offered a full refund why so angry? (or did I miss something and now look really dumb!?)

Quote from: Rivkid

Quote from: *she-devil*No I hadnt got that, been searching for it as in their helpdesk info bit it said it should be so I rang up earlier to cancel, the guy on the other end said they would refund the money back to my card which it said wouldnt be taken until the item had been dispatched as it wasnt in stock, robbing, twisting.........grrrrr

I shall hereby NEVER use play.com again!

Never had a single problem with Play in well over a hundred purchases over the last 6/7 years since they were play247.com

If theyve offered a full refund why so angry? (or did I miss something and now look really dumb!?)

They shouldnt take the cash until the product is dispatched according to their terms and conditions.

Aye, I ordered a book that was out of print, they never took any money so I never cancelled, 6 months later I remembered and cancelled the order.

Ive had this that happen to me twice before where you order an item that says it's in stock they take your money for the item, then they find out its not in stock after all, then when you go to cancel the order because of this the cancel button is not there because your order had been processed before the stock was checked.

Bad stock managment imo.

Quote from: SmugsIve had this that happen to me twice before where you order an item that says it's in stock they take your money for the item, then they find out its not in stock after all, then when you go to cancel the order because of this the cancel button is not there because your order had been processed before the stock was checked.

Bad stock managment imo.

Thank god its not just me that its happened to, I was starting to think I was going off my head lol