Right, so basically Ive been with T-Mobile on an 18 month flexi contract since January now.
£30 a month for £180 worth of flexible credit, £7.50 for unlimited internet and £8 for insurance.
When I took the plan out, I was told by the guy that after 6 months, I can drop the price plan down to anything - Which is a large reason why I went with them as I had planned to go to Uni in september meaning I wanted to drop it down.
Its been 6 months now so I phoned up T-Mobile to drop it, and they said I cant drop until 11 months has passed - I explained the man had sold me the contract saying I can drop it after 6 months - He even wrote it down for me (but didnt sign it).
So the man on the phone said to go to the shop and get the man (Gary) to put it in writing and sign it saying about the 6 months, then fax it to them.
So I went to the shop today armed with this knowledge, my contract and the paper he wrote that on. Explained the situation and he told me what the crack was.
Basically, this was a limited time offer available which ran from about November 2006 to May 2007. I started the contract in January.. meaning I couldnt drop it down until June.. Which is past when it finishes! So basically they offered me a service which they knew I could not use! (false advertising?)
Also, when this offer was running, they did not change the T&C to include this - They just kept it as an offer salespersons could use.
Ive e-mailed T-mobile as instructed by Gary, and was told by him he will fully support me and provide any support that he told me this to them. He agrees theyre trying to screw me about and isnt happy about it.
What can I do if they tell me to politely bugger off?
Phone contracts? Never again.
Phone contracts are great providing you have a head on your shoulders when signing up to them :)
Ive been with O2 for the past... well crikey... years! erm... 5 years maybe? probably longer, and not had an issue, or rather when I have had an issue, I call up and say "oi!" they apologise, and correct it.
You can gripe all you want to them, but nothing is in writing there. :( If gary backs you, he risks losing his job. Did he put it in writing afterwards? Did you get him to sign his old letter?
No but Im sure I could get him to. I mean, he wrote his name and stuff down for me though. But I explained that they needed it in writing with a signature on from him. Going to pop down again tomorrow lunch time if I have received a reply by then.
Id have thought you could have changed the deal after 6 months with or without his say so. I know a couple of mates that have done it, as they get a high price plan, and the phone free/cheaper, then after 6 months drop the plan down to the one they actually want!
Id try phoning them up again, as im almost certain you can change after 6 months weather there was that deal on which the guy said about.
Give your phone back, cancel the contract, cancel the direct debit and go somewhere else if your not happy.
6months is for 12 month contracts, 11 months for 18month contracts.
Nimrod: Yeah, thats right - but they were offering me a limited time deal where I could change it after 6.. They didnt tell me taking use of this offer ended before I even had my contract 6 months!
Chuck norris: Unfortunately, its not that easy - Id have to pay the minimum line rental for all the months left (about 8). The only way I could do it without paying anything would be too find a loophole somewhere and claim breach of contract.
Well, its now been 24 hours and they havent replied to my e-mail! Despite a guaranteed 24 hour reply.. *sigh*
the delay is probably a good sign..... its (hopefully) a sign that its been asked about / passed onto someone who can do something about it..... instead of the normal blablabla reply of the bod on the other end ;)
Ahh good point :) I never thought about that.
Unlikely though.
However, I think if you kick and scream at them you might just *just* get what you want.
QuoteChuck norris: Unfortunately, its not that easy - Id have to pay the minimum line rental for all the months left (about . The only way I could do it without paying anything would be too find a loophole somewhere and claim breach of contract.
Just give it back, if you dont want it anymore. Your not obliged to pay for a service your not recieving.
^^^ Can anyone in the know-how with legal stuff confirm this? I really need to make friends with a lawyer!
Well, 48 hours and no reply. *sigh*
Quote from: Chuck NorrisQuoteChuck norris: Unfortunately, its not that easy - Id have to pay the minimum line rental for all the months left (about . The only way I could do it without paying anything would be too find a loophole somewhere and claim breach of contract.
Just give it back, if you dont want it anymore. Your not obliged to pay for a service your not recieving.
He signed a contract, he agreed to abide by those terms. He can only terminate said contract via the methods given inside of that contract.
If he sends the phone back, he will still have to pay line rental, and they will owe him a phone at the end of the period. :)
"Thanks for your email about lowering your monthly price plan. Im really pleased youve given me the opportunity to help you today.
Im sorry to hear that you were given misleading information by the T-Mobile retail store. I can fully appreciate and understand how frustrating this must be.
After checking your account I can see that the earliest youll be able to lower your price plan is 11 November. This date is based on our 11 month downward migration policy. This was previously, as you correctly state, 6 months.
Unfortunately, it appears that you were misinformed by the store representative at the time of taking out your contract. In fairness, the store may not have been aware of the policy change from 6 months to 11 months. For this reason, I would recommend that you contact our Retail Customer Care Line on 0808 121 5613, Monday to Friday 9am to 5pm, wholl be able to help you further with this.
Thanks again for your email and again Im sorry that youve been inconvenienced by this change of policy.
If you?ve any more questions Colin, please feel free to reply to this email, or visit our website at http://www.t-mobile.co.uk/Dispatcher?menuid=help_and_advice.
Kind regards
Paul Donnelly
Customer Services Email Team
T-Mobile"
Nice and friendly! :) Lets see what they say on monday then.. Hope I dont get passed around from place to place..
So from the sounds of that, it seems its the guy who sold me the contracts fault?
QuoteHe signed a contract, he agreed to abide by those terms. He can only terminate said contract via the methods given inside of that contract.
If he sends the phone back, he will still have to pay line rental, and they will owe him a phone at the end of the period.
Thats just silly legal talk, no one gives a crap about that for all these little things. At the end of the day if he cancels the direct debit how are they going to ge the money out of him? Is it really worth all t-mobiles hastle getting a few hundred pounds out of him, no its not. Just give the phone back and dont pay the bill.
Contracts - silly legal talk?
absoluty. The law is just a common inconvenience, nothing more.
Quote from: jamieLNice and friendly! :) Lets see what they say on monday then.. Hope I dont get passed around from place to place..
So from the sounds of that, it seems its the guy who sold me the contracts fault?
Staff in the shop gave you a verbal contract, that means you can get them if you are willing to push hard enough. Emphasise the fact that you would not have gone for the contract otherwise and that it is unfair on you.
Quote from: Chuck Norrisabsoluty. The law is just a common inconvenience, nothing more.
Only if you can prove that they are unfair in some way - otherwise they have got you by the bo**ocks.
Theyll sell his debt onto a debt collection agency. They will no longer persue the issue, thus no hassle for them, and they give the debt to someone whos livelyhood depends on collecting debts.
Worst case, CCJs and bailiffs.