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Ebay and returns
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Topic: Ebay and returns (Read 1788 times)
zpyder
Posts: 6,946
Hero Member
Ebay and returns
on:
May 14, 2010, 11:11:31 AM
Quick question, everyone always seems to like spouting various distance selling acts and the likes when people talk about refunds/returns, and how youre entitled to return items.
So, when selling something on ebay, if you state returns not accepted in their returns policy box, is this actually legally binding? Or is it a bit toothless if people have a right, regardless of what you say about returns, to demand a refund?
*note, Im just selling some stuff thats been kicking around for ages, nothing bad had happened yet, but I simply CBA with returns if scummers buy the items, so have stated no returns, and want to be prepared in case anyone tries.
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Quixoticish
Posts: 2,953
Hero Member
Slayer of ninjas, pirates and vikings.
Re:Ebay and returns
Reply #1 on:
May 14, 2010, 11:17:30 AM
I dont believe you have any legal right if you state no returns. Correct me if Im wrong, but if you already have a legal obligation to accept returns then you cant just turn around and decide to disagree with that.
I think stating no returns does have its uses, itll often keep a lot of the time-wasters away so likely the only problems will be if the item arrives damaged.
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zpyder
Posts: 6,946
Hero Member
Re:Ebay and returns
Reply #2 on:
May 14, 2010, 13:43:08 PM
So why do ebay UK have the option to set the listings to "Returns not accepted"? Is there maybe something in the law which makes the returns regulations not applicable to private sales?
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Serious
Posts: 14,467
Global Moderator
Hero Member
Re:Ebay and returns
Reply #3 on:
May 14, 2010, 14:38:34 PM
No returns simply means that the buyer has to be sure they want the item as described/illustrated. If your advert is for an unworn pink jumper with a duck picture on it and you send exactly that then they cant return it because they wanted the blue one.
This would not include things not as described, so if you accidentally posted a blue jumper instead of pink then there would be reason to return. Similarly if you advertise a working monitor but supply one with a 6" nail embedded in the screen then issues can arise.
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Mardoni
Posts: 2,636
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On the Sofa, probably ;)
Ebay and returns
Reply #4 on:
May 14, 2010, 14:38:58 PM
Theres a difference in the law between professional and private sales. HOWEVER, I dont know the ins and outs of it.
A quick summary that Ive found (which at least backs up what I thought):
http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange#second
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Eggtastico
Posts: 6,516
Hero Member
Re:Ebay and returns
Reply #5 on:
May 14, 2010, 16:23:43 PM
if you buy from a business, then you are still covered under the sales of good act.
If you buy from a private person, then you still have consumer rights like item not as described or being faulty, etc.
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zpyder
Posts: 6,946
Hero Member
Re:Ebay and returns
Reply #6 on:
May 14, 2010, 17:06:54 PM
Good to know. So basically if whoever buys these trousers wants to return them as being the wrong size, unless I said they were a small and theyre a large, they can get stuffed
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Clock'd 0Ne
Clockedtastic
Posts: 10,945
Administrator
Hero Member
Re:Ebay and returns
Reply #7 on:
May 14, 2010, 23:52:14 PM
Also, im sure legalities for items sold at auction is different from regular purchases, things like sold as seen, etc.
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Serious
Posts: 14,467
Global Moderator
Hero Member
Re:Ebay and returns
Reply #8 on:
May 15, 2010, 00:40:34 AM
Problem is that things sold over the web cannot be sold as seen, they have to be sold as described or pictured.
Also buyers and sellers have the power of the site to deal with.
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Ebay and returns