It's how it used to be in the good old days, but we had people that cared about the other enthusiasts. I'm not saying that the current owners don't, but when it was me, Andy C, John etc working there we all cared what you guys thought. Same with Nige, although we never actually worked together.
Lets see if they can pick up and run with it. For Tekheads to use this properly as a support medium, it should be checked hourly. Make the outside world see that your making an effort to ensure that all support routes are covered. People will try and communicate with you in a way they feel comfortable, try and accommodate them. The more angles you can cover the better.
I personally wouldn't use a forum for support, but I also wouldn't telephone unless I was hella cross. Some people I deal with you can't get them off the phone.
If a customer complains that they can't get hold of you, don't give them a link to the contact us page, give them a telephone number or an actively monitored email address.
Consider how you would like to be treated. Granted, 99% of the general public are complete f**king idiots but humour them.
I don't mind them being there, as long as they pull their finger out and support them We've all done it, felt like we've been wronged by a company or sold short and gone to other forums to tell out plight.
Be the forum that they come to and see that you care.
I think we need a
