:nana:
Im now on a 1Mb/s connection after months and months of painfully slow "check this, check that, switch this off, connect that, unplug this, check now, exchange this, use ours, plug in, turn-off, switch on, test this...." daily routine ad nauseum.
FINALLY - Im getting what Ive been paying for for months; a broadband connection.
BT apparently fixed a fault at the exchange - why couldnt this have been checked in the first place? Like I said was the problem... :disappointed:
(http://www.speedtest.net/result/394162782.png) (http://www.speedtest.net)
Think I should get a refund?....
It actually makes me feel better about my poor speeds and connection!
Dont get me started on BT and ADSL...
...too late!
It took us 18 months to get it (as my parents werent fussed and I was at school so hardly ever got them round to trying to upgrade). Rents wanted to go with BT as we had a BT landline and they thought itd be the least hassle. We tried all the different BT ISPs of the time, each time they would say the line tested fine, give us a date, and then nothing. Each time we would phone up, and they would reply "Its outside cost limits"
In the end we got ADSL by going with Nildram, told them the story, they said it tested fine, we groaned, along came activation day, nothing, phoned them up, Nildram person got his manager, manager said "thats not on" and called BT and got them to send an engineer out. Turns out when they were testing the line, we were on the threshold and so they wouldnt send an engineer out unless they had to. Once we got ADSL/the line sorted, it also made our phone connection a bit clearer too!
You should try and get a refund if you have paid for a month+ of service which never worked, especially if it was their fault!
Ive just looked into the history of the fault and an SNR change was what boosted the speed. However this didnt work the first time because of spiking noise. If the noise returns, your SNR will rise (automatically) and your sync speed will drop.
There was never any fault evident throughout testing, and the first engineer found no fault. BT have remotely reset the line card/port, but this was done AFTER your sync speeds increase, so it didnt have anything to do with fixing your fault.
So, to summarise...
The fault is caused by spiking noise increasing your SNR. This has abated, we wont know how long for until it returns.
There was no fault in the exchange.
Wed be more than happy to offer a refund as a gesture of goodwill, just ask.
Quote from: MaldonadoThere was no fault in the exchange.
Sorry, but...
QuoteINTERNAL: REF: 1-PV3ZOD / 08364872
Keith H**** BOT - DSL Logged Faults 4:44pm, Tuesday 20th January 2009
Dear Mr *******,
BT have fixed a fault at your local exchange.
================
QuoteJonathan ****** CSC Analyst 9:45am, Thursday 11th December 2008
Dear Mr *****,
I have checked the logs (shown previous) and your connection was solid for the 8 hours you say you were connected to the master socket. This shows the extension wiring/socket is causing the fault.
Wrong (as I said all along).
So, what should I believe?
Please see BT logs in date order proving that Im not lying...
19/01/2009 22:00:39
15 - All test Shows No BT fault Found.Circuit is Working Fine.Speed Improved from 1792 k to 1824 k.Which is the Highest speed As per RRT.Which has not fallem below Fault Threshold Rate.Please Check With Your Customer.
19/01/2009 22:01:10
15 - Reset line card/Port <<<<< This is the work that was performed. Note that it was done *after* your sync rates had increased.
Edit:
Historical sync information shows you connected up at 1440kbps on... 2009-01-16T18:27:10
Well, I can only go by the last thing that Im officially told i.e.:
4:44pm, Tuesday 20th January 2009
"BT have fixed a fault at your local exchange"
:)
Quote from: EagleWell, I can only go by the last thing that Im officially told i.e.:
"BT have fixed a fault at your local exchange"
:)
That was a generic clear message after they reset the card / port. It didnt change anything.
Then PlusNets system needs its mouth washing out with soap.
I appreciate your help in all this but I really do feel that Ive been asked to jump through hoops over two months to fix a fault which is evidently easily rectified.
Two months to identify and fix a fault - is that a record?
:)
Quote from: EagleTwo months to identify and fix a fault - is that a record?
No.
Quote from: EagleThen PlusNets system needs its mouth washing out with soap.
I appreciate your help in all this but I really do feel that Ive been asked to jump through hoops over two months to fix a fault which is evidently easily rectified.
Two months to identify and fix a fault - is that a record?
:)
It is not easily rectified. We tried the fix once and it didnt work because the noise on the line was still there.
Now it isnt, enjoy it whilst it lasts :)
Quote from: MaldonadoIt is not easily rectified. We tried the fix once and it didnt work because the noise on the line was still there.
Which BT just fixed! :P :P
j/k
Quote...enjoy it whilst it lasts :)
Cheers, I will. Itll have to be instant satellite bb if it goes again though - imagine being on dial-up for two months. :gag: Thanks for your help. :) :)
Quote from: EagleQuote from: MaldonadoIt is not easily rectified. We tried the fix once and it didnt work because the noise on the line was still there.
Which BT just fixed! :P :P
j/k
Quote...enjoy it whilst it lasts :)
Cheers, I will. Itll have to be instant satellite bb if it goes again though - imagine being on dial-up for two months. :gag: Thanks for your help. :) :)
NP, got to keep myself occupied (Im at work until midnight tonight! :( )
Quote from: MaldonadoNP, got to keep myself looking like I do something rather than just skiving all the time:)
Fixed it for ya ;)
Quote from: MaldonadoWed be more than happy to offer a refund as a gesture of goodwill, just ask.
Just asked and got royaly f**ked-off! Lol
Heh, Ive been on PIPEX 512Kb for 4-5 years now.
Going to Be ADSL2+ on the 27th. They estimate 5Mb, Id be in heaven for that alone.
Quote from: CypherHeh, Ive been on PIPEX 512Kb for 4-5 years now.
Going to Be ADSL2+ on the 27th. They estimate 5Mb, Id be in heaven for that alone.
Not one to piss on your bonfire, but if your sync rate on ADSL Max is 512kbps then youre not going to get 5Mbps on ADSL2+, more like 1-2Mbps.
However, if youre on a fixed rate product / capped line / capped by ISP then go for it :)
look at this for dl speed :D
And thanks to the wonders of modern technology, I can now get this in the house!
(http://www.mark-chapman.com/uploads/jspeed.JPG)
Quote from: MaldonadoQuote from: CypherHeh, Ive been on PIPEX 512Kb for 4-5 years now.
Going to Be ADSL2+ on the 27th. They estimate 5Mb, Id be in heaven for that alone.
Not one to piss on your bonfire, but if your sync rate on ADSL Max is 512kbps then youre not going to get 5Mbps on ADSL2+, more like 1-2Mbps.
However, if youre on a fixed rate product / capped line / capped by ISP then go for it :)
LOL, I wasnt expecting that anyway. Ive got 1.7 out of it so far, which Im chuffed with. And that is on a huge feck off extension lead.
Mate of mine was on Pipex until a couple of weeks back. He was getting the glorious speed of 1Mb, about 300 yards from his telephone exchange. If they set it any higher it fell over and refused to work. Hes had BT in to test he cables, and they returned a "No Fault Found", then billed him accordingly. Just swapped over to O2, and hes on 20Mb. So much for Pipexs initial, "you are too far from the exchange", followed by "your cabling is at fault". There was a fault on their side somewhere, and they refused to admit they had any problems.
Quote from: BeakerMate of mine was on Pipex until a couple of weeks back. He was getting the glorious speed of 1Mb, about 300 yards from his telephone exchange. If they set it any higher it fell over and refused to work. Hes had BT in to test he cables, and they returned a "No Fault Found", then billed him accordingly. Just swapped over to O2, and hes on 20Mb. So much for Pipexs initial, "you are too far from the exchange", followed by "your cabling is at fault". There was a fault on their side somewhere, and they refused to admit they had any problems.
Lift and shift needed imo
Quote from: CypherQuote from: MaldonadoQuote from: CypherHeh, Ive been on PIPEX 512Kb for 4-5 years now.
Going to Be ADSL2+ on the 27th. They estimate 5Mb, Id be in heaven for that alone.
Not one to piss on your bonfire, but if your sync rate on ADSL Max is 512kbps then youre not going to get 5Mbps on ADSL2+, more like 1-2Mbps.
However, if youre on a fixed rate product / capped line / capped by ISP then go for it :)
LOL, I wasnt expecting that anyway. Ive got 1.7 out of it so far, which Im chuffed with. And that is on a huge feck off extension lead.
Get rid of the extension lead and use a long ethernet cable, you may be surprised what a difference it makes.
Quote from: MaldonadoLift and shift needed imo
I figured from that it was either the tie pairs, or the actual MSAN in the exchange that had a fault. Literally the instant he moved over it jumped to 20Mb.
LOL, I just altered my speed to 2.7Mb by altering a simple radio button I didnt notice before.
http://blog.bethere.co.uk/2008/10/be-allows-customers-to-opitmise-their.html
I did the same by asking a lady at O2 to do the same :D
3.2mb to 4.4, Snr changed to 3.
Quote from: Marklook at this for dl speed :D
And thanks to the wonders of modern technology, I can now get this in the house!
(Image removed from quote.)
GIT !!!