just finished playing sc2 and noticed an odd problem with my 3 month old monitor , it has just started with this issue and nothing i try has worked .
is it borked ? , it is the Acer v243Hlbmd 24" Widescreen LCD Monitor
(http://a.imageshack.us/img705/852/monitorn.jpg)
Try a big magnet?
would not help if the LED backlight is going ?
looks like the backlight
warranty call
i have been to the store where i purchased it and he said i would need to contact acer , which i did on his phone . acer gave me details to arrange for the courier so i had to contact DHL to get them to collect it . they also said do not send it in the box it came in due to not enough packaging , i will need to wrap it in 5cm thick bubblewrap at least (cost me £12) .
if it is damaged by DHL during transport i would have to pay for the repair , and if it is a monitor software problem i would have to pay £68.50 for the repair as this is not covered . i puchased this monitor on the 30th of april this year and i am very unhappy about this , they tried to make it sound like i had damaged it . it has been on my desk since new so how can i of damaged it , sound like acer is cr@p tbh as it seems a very poor warranty service they provide
Quote from: chaotic_uki have been to the store where i purchased it and he said i would need to contact acer , which i did on his phone . acer gave me details to arrange for the courier so i had to contact DHL to get them to collect it . they also said do not send it in the box it came in due to not enough packaging , i will need to wrap it in 5cm thick bubblewrap at least (cost me £12) .
if it is damaged by DHL during transport i would have to pay for the repair , and if it is a monitor software problem i would have to pay £68.50 for the repair as this is not covered . i puchased this monitor on the 30th of april this year and i am very unhappy about this , they tried to make it sound like i had damaged it . it has been on my desk since new so how can i of damaged it , sound like acer is cr@p tbh as it seems a very poor warranty service they provide
I know its no use now, but next time listen to my countless droning on about Dell Warranty offered by PCBuyit, it is second to none, even in the case you could be unlucky with quality or fault from new they will replace in less than 24 hours, no quibble.
That sounds like appalling service, I guess the problem with buying displays from manufacturers not regarded for their panels is service like this, its one of the reasons Id not stray from buying a Dell panel.
As Egg pointed out it looks like a backlight issue though so should be covered. Im equally surprised that apparently the manufacturers packing isnt good enough!
I have to say your experiences with Acer support doesnt seem typical to me. Ive always used Acer monitors and laptops, and what few problems I have had have been sorted out incredibly quickly and efficiently.
when i rang them ( uk number ) i could not uderstand them very well , acers support centre in the uk ?
well DHL have just collected my monitor , so i hope it will not be long for it to be returned . anybody had a rma return from acer before , if so how long did it take ?
Quote from: chaotic_ukwell DHL have just collected my monitor , so i hope it will not be long for it to be returned . anybody had a rma return from acer before , if so how long did it take ?
The last time I sent a monitor back it was fixed the day after it arrived and sent straight back out to me via courier.
Your contract is with the store not Acer, they have to deal with it, SOGA
3 months old and you let them con you in to sending it back with no warranty if it gets damaged.
Unless you bought it trade?
acer does the return for repair , they told me this over the phone and they paid for shipping
strange it is not showing on the tracking info
Quote from: chaotic_ukacer does the return for repair , they told me this over the phone and they paid for shipping
If their packaging was good enough to get it to you then it should have been good enough to return it to them. If not they should send you the packaging they want it returned in.
As for it being damaged en-route, that is the couriers problem, not yours. If they pay for transport then they claim off the courier for damage while it is being transported.
well i rang DHL and they said it had been delivered , the acer online support says under repair . i hope it will be returned soon , find it odd that they will repair it sooner than replacing it
Quote from: SeriousQuote from: chaotic_ukacer does the return for repair , they told me this over the phone and they paid for shipping
If their packaging was good enough to get it to you then it should have been good enough to return it to them. If not they should send you the packaging they want it returned in.
As for it being damaged en-route, that is the couriers problem, not yours. If they pay for transport then they claim off the courier for damage while it is being transported.
Its my understanding that couriers(dhl at least) do not cover lcds for damage, if you look at the excluded items.
Quote from: filbertQuote from: SeriousQuote from: chaotic_ukacer does the return for repair , they told me this over the phone and they paid for shipping
If their packaging was good enough to get it to you then it should have been good enough to return it to them. If not they should send you the packaging they want it returned in.
As for it being damaged en-route, that is the couriers problem, not yours. If they pay for transport then they claim off the courier for damage while it is being transported.
Its my understanding that couriers(dhl at least) do not cover lcds for damage, if you look at the excluded items.
A lot of couriers wont cover glass based products like TVs but i could see the reasoning behind not covering LCDs either.
This is the exact reason Acer lost our companies business. We used them exclusively for 4 years and whilst very happy with the products - the service and returns was just absolutely the biggest joke of all time. We were forced to switch to Dell who to be fair have awesome service - although their products have failed 68% more than Acers and thats an actual stat from our system which is a shocking figure really. Fact is though they can fail all they want because Dell fix them so damn quick and easily.
Quote from: RivkidThis is the exact reason Acer lost our companies business. We used them exclusively for 4 years and whilst very happy with the products - the service and returns was just absolutely the biggest joke of all time. We were forced to switch to Dell who to be fair have awesome service - although their products have failed 68% more than Acers and thats an actual stat from our system which is a shocking figure really. Fact is though they can fail all they want because Dell fix them so damn quick and easily.
I buy monitors these days based on the warranty, as long as the product meets its requirements/specifications i am happy, the moment it fails i get it replaced under the solid warranty plan.
Quote from: filbertQuote from: SeriousQuote from: chaotic_ukacer does the return for repair , they told me this over the phone and they paid for shipping
If their packaging was good enough to get it to you then it should have been good enough to return it to them. If not they should send you the packaging they want it returned in.
As for it being damaged en-route, that is the couriers problem, not yours. If they pay for transport then they claim off the courier for damage while it is being transported.
Its my understanding that couriers(dhl at least) do not cover lcds for damage, if you look at the excluded items.
Still the manufacturers issue. They should arrange transport by a suitable company, if the company wont cover an item then they should go elsewhere. Im pretty sure it wouldnt stand up in court.
Then again, if you have paid with a credit card, they should handle the issue, cause you will be suing both.
i paid by debit card when i purchased the monitor , so i am not covered in the same way
Quote from: SeriousQuote from: filbertQuote from: SeriousQuote from: chaotic_ukacer does the return for repair , they told me this over the phone and they paid for shipping
If their packaging was good enough to get it to you then it should have been good enough to return it to them. If not they should send you the packaging they want it returned in.
As for it being damaged en-route, that is the couriers problem, not yours. If they pay for transport then they claim off the courier for damage while it is being transported.
Its my understanding that couriers(dhl at least) do not cover lcds for damage, if you look at the excluded items.
Still the manufacturers issue. They should arrange transport by a suitable company, if the company wont cover an item then they should go elsewhere. Im pretty sure it wouldnt stand up in court.
Then again, if you have paid with a credit card, they should handle the issue, cause you will be suing both.
Its not the manufacturers issue, and not the couriers problem, its the shops, taken from soga " It is the seller, not the manufacturer, who is responsible if goods do not conform to contract".
Quote from: filbertQuote from: SeriousQuote from: filbertQuote from: SeriousQuote from: chaotic_ukacer does the return for repair , they told me this over the phone and they paid for shipping
If their packaging was good enough to get it to you then it should have been good enough to return it to them. If not they should send you the packaging they want it returned in.
As for it being damaged en-route, that is the couriers problem, not yours. If they pay for transport then they claim off the courier for damage while it is being transported.
Its my understanding that couriers(dhl at least) do not cover lcds for damage, if you look at the excluded items.
Still the manufacturers issue. They should arrange transport by a suitable company, if the company wont cover an item then they should go elsewhere. Im pretty sure it wouldnt stand up in court.
Then again, if you have paid with a credit card, they should handle the issue, cause you will be suing both.
Its not the manufacturers issue, and not the couriers problem, its the shops, taken from soga " It is the seller, not the manufacturer, who is responsible if goods do not conform to contract".
And we all know that computer stores dont fob you off to the manufacturers more often than not :P
acer did not even inform me that they had recieved it , i had to phone dhl to find out . whats the correct phone number for contacting acer uks support , the number on the website is incorrect as i was informed by the rude idiot who took my call . then refused to give me the correct number , trying to find out the status on my monitor and an eta for the return
just rang acer again , they said it could not be repaired and will be replaced . the order for a replacement went in on the 6th of this month , but it will take 14 working days before i get it . this will be the end of the month will it not ?
Quote from: chaotic_ukjust rang acer again , they said it could not be repaired and will be replaced . the order for a replacement went in on the 6th of this month , but it will take 14 working days before i get it . this will be the end of the month will it not ?
A replacement is good :P Better find a cheap monitor to tie you over
good yes for the replacement , bad for the wait :(
lol , anyways i have got my old monitor off of my dad for the time being and purchased a second hand one for my dad to use (only cost £10)
I almost feel better about the fiasco I had with my Dell monitor...in that I ended up going through 4 monitors in less than a month, but had a lot less hassle than you. M1: dead pixel, contacted seller with their pixel perfect warranty, had a day arranged to swap at door. M2/replacement had been dropped on route and was pretty knackered with cracks and bits missing, kept M1 from that and sent the courier on his way. M3 had a power issue or something really strange going on. Dell then turned around and said they were going to properly check the final one as it was pretty weird how crap my luck had been, and its been fine...even though it fell off of my desk after a week, and I stabbed it with a pair of scissors after a month :|
only reason i purchased it at a local store is if anything went wrong , what a mistake that was and will buy off an etailer in future . whatsthe best brand of monitor nowdays
Quote from: chaotic_ukonly reason i purchased it at a local store is if anything went wrong , what a mistake that was and will buy off an etailer in future . whatsthe best brand of monitor nowdays
http://www.pcbuyit.co.uk/Quote3 year on-site next business day replacement warranty - direct with Dell UK
All of our Dell monitors are sold with a pixel perfect guarantee for the duration of the warranty period, in the unlikely event your monitor has ANY pixel defect we will arrange for the monitor to be replaced next working day.
Im sure others (here and other forums) will recommend PCBuyit for its warranty.
Theyre the ones I used with my cursed Dell.
Im still not entirely sure what the deal was/is when I returned it to PcBuyIt with the dead pixel, they logged it with Dell as a Power problem, why not log it as a Pixel missing, unless they do something dodgy?
Quote from: zpyderTheyre the ones I used with my cursed Dell.
Im still not entirely sure what the deal was/is when I returned it to PcBuyIt with the dead pixel, they logged it with Dell as a Power problem, why not log it as a Pixel missing, unless they do something dodgy?
I dont understand why yours didnt goto Dell direct, it tells you on their site to call Dell to arrange the collection and delivery of a new unit within 24 hours.
All you had to do is call Dell, state the details i.e. Shipment number or something from the box and its all on their records, state with them its a dead pixel and they would arrange a replacement
Quote from: BaconI dont understand why yours didnt goto Dell direct, it tells you on their site to call Dell to arrange the collection and delivery of a new unit within 24 hours.
All you had to do is call Dell, state the details i.e. Shipment number or something from the box and its all on their records, state with them its a dead pixel and they would arrange a replacement
Because:
A: When the pixel occurred, I went on the website, and saw the returns link at the top and followed those instructions regarding contacting them...I didnt think to immediately view the product page, as I went to the logical section of the site for info on returns first.
B: When I finally did go to the product page, the first paragraph is worded to suggest contacting PcBuyIt, only the second paragraph mentions contacting Dell direct.
C: Not having much returns experience, I figured itd be quicker if PcBuyIt had the monitors in stock as theyd swap it out there and then...having had issues swapping our very first TFT when it got dead pixels, even though it says Dell will swap in 24 hours, I dont trust them that much.
Ultimately it made no difference. I got the monitor swapped just as quickly through PCBuyIt as I did the next 2 times when I went to Dell Direct. Note that PCBuyIt didnt just tell me to contact Dell, they sorted it themselves the first time.
Quote from: zpyderQuote from: BaconI dont understand why yours didnt goto Dell direct, it tells you on their site to call Dell to arrange the collection and delivery of a new unit within 24 hours.
All you had to do is call Dell, state the details i.e. Shipment number or something from the box and its all on their records, state with them its a dead pixel and they would arrange a replacement
Because:
A: When the pixel occurred, I went on the website, and saw the returns link at the top and followed those instructions regarding contacting them...I didnt think to immediately view the product page, as I went to the logical section of the site for info on returns first.
B: When I finally did go to the product page, the first paragraph is worded to suggest contacting PcBuyIt, only the second paragraph mentions contacting Dell direct.
C: Not having much returns experience, I figured itd be quicker if PcBuyIt had the monitors in stock as theyd swap it out there and then...having had issues swapping our very first TFT when it got dead pixels, even though it says Dell will swap in 24 hours, I dont trust them that much.
Ultimately it made no difference. I got the monitor swapped just as quickly through PCBuyIt as I did the next 2 times when I went to Dell Direct. Note that PCBuyIt didnt just tell me to contact Dell, they sorted it themselves the first time.
And did it not occur to you PCBuyit probably dont hold physical stock, it is simply allocated at the Dell Warehouse and dropshipped direct to the customer ? :P
I could be wrong, but thats how i would do it.
Youre probably right, but hey, Ive no experience in retail other than working in a shop so the thought never crossed my mind that they might have just dropshipped it.
Fact is though, youd have thought theyd update the returns section of their site to specify "If you have a ... product contact ... directly".
still waiting on the delivery date , all they will tell me is =
it was put in for a replacement on the 6th and will take 14 working days . you cannot count the weekends if i am correct ? , if correct it means the 26th at least
it would have been nice to have been informed that my monitor was coming today , next door rang me and said i had a delivery waiting out front . acer said 14 working days , what a bunch of morons they must be . but on the other hand i have a better monitor now i think , the one i sent had a refresh rate of 5ms and the one i got this morning is 2ms :)
Quote from: chaotic_ukit would have been nice to have been informed that my monitor was coming today , next door rang me and said i had a delivery waiting out front . acer said 14 working days , what a bunch of morons they must be . but on the other hand i have a better monitor now i think , the one i sent had a refresh rate of 5ms and the one i got this morning is 2ms :)
Check the reviews via model numbers, or post it here and let me have a read too :P
Quote from: BaconQuote from: chaotic_ukit would have been nice to have been informed that my monitor was coming today , next door rang me and said i had a delivery waiting out front . acer said 14 working days , what a bunch of morons they must be . but on the other hand i have a better monitor now i think , the one i sent had a refresh rate of 5ms and the one i got this morning is 2ms :)
Check the reviews via model numbers, or post it here and let me have a read too :P
its the Acer H243HBbmid , i had the Acer V243HLBMD
will i have to register this monitor as well ?
Quote from: chaotic_ukQuote from: BaconQuote from: chaotic_ukit would have been nice to have been informed that my monitor was coming today , next door rang me and said i had a delivery waiting out front . acer said 14 working days , what a bunch of morons they must be . but on the other hand i have a better monitor now i think , the one i sent had a refresh rate of 5ms and the one i got this morning is 2ms :)
Check the reviews via model numbers, or post it here and let me have a read too :P
its the Acer H243HBbmid , i had the Acer V243HLBMD
will i have to register this monitor as well ?
If you have received warranty paperwork to fill out with the monitor i would do it, i.e. unless they are on the ball you might end up getting a full warranty again, or they might just continue your original warranty expiration with this replacement.
only thing i do not like about it is that it has no volume control :(