Quote from: LiamPersonally i am not on Sky broadband, but my GF has them at her house on LLU, there connected at 6.1Meg and when she first had it connected they had all sorts of problems with broadband line, the internet connection on average kept disconnecting every 2 hours and near enough every 15 mins in the evening, after 7 days of this happening my GFs mum rang sky up as i couldnt solve the problem and i had a good feeling that something was up with the line, they said to her that the broadband line had a lot of interfearance with it, and after when the other person on the other end of the phone said that the problem would get sorted within 48 hours, 48 hours later the problem kept persisting, so another call to sky was made again... and apparently the problem ticket as they call it was never properly sorted and that the other member of staff who took the first call made a crap job of sorting it, so this time they managed to fix the line without any engineers getting called out and the internet seems to be working for my GF fine now, they sometimes have the odd disconnection due to the syncd line being lost but a simple reboot of the router fixes the problem.

That is not there issue, go with any other company and they would get the same, what is probably not a good thing is that sky not got a bt guy to come check their end out.
Anyway, BT engineers will tell ya that a lot of the noise can be the very last bits of the line, If the box is faulty in the house, people also tend to run normal phone extension cable from the socket to the pc the connect the router/box to which over time degrades very badly and the signal will be poor (extension cable broadband ready cables are out there) Or the point outside or the box in the street tends to be the main culprits.

Quote from: Jaitsu

Quote from: LiamPersonally i am not on Sky broadband, but my GF has them at her house on LLU, there connected at 6.1Meg and when she first had it connected they had all sorts of problems with broadband line, the internet connection on average kept disconnecting every 2 hours and near enough every 15 mins in the evening, after 7 days of this happening my GFs mum rang sky up as i couldnt solve the problem and i had a good feeling that something was up with the line, they said to her that the broadband line had a lot of interfearance with it, and after when the other person on the other end of the phone said that the problem would get sorted within 48 hours, 48 hours later the problem kept persisting, so another call to sky was made again... and apparently the problem ticket as they call it was never properly sorted and that the other member of staff who took the first call made a crap job of sorting it, so this time they managed to fix the line without any engineers getting called out and the internet seems to be working for my GF fine now, they sometimes have the odd disconnection due to the syncd line being lost but a simple reboot of the router fixes the problem.

im 50/50 whether to stick with virgin for tv, phone and broadband.. or whether to change over to sky..

sky have the better tv and phone package, but their broadband seems to have problems...

and this just made me even more concerned about their Internet service

The call outs sky charge are stupid, I emailed them ages ago about it, Im still waiting and after a year they have the right to charge what they like, loads of red tape, steer clear, at least NTL dont charge. Soon NTL will be doing 20mb. their upload is the worst in the world, my 10mb, gives 0.5, extremely tight, its that thats forcing me away.


NTL and Sky are secret ROBBERS, just SKY is a bigger one.

Also NTL are the only company that can guarantee speeds, but they claim their 20mb is the fastest, my argument to NTL was be24 are offering 24mb, NTL did say yes, but only if you live next door to the exchange , we can guarantee ours.

http://www.speedtest.net/result/139544638.png

Quote from: Privateer

Quote from: Jaitsu

Quote from: LiamPersonally i am not on Sky broadband, but my GF has them at her house on LLU, there connected at 6.1Meg and when she first had it connected they had all sorts of problems with broadband line, the internet connection on average kept disconnecting every 2 hours and near enough every 15 mins in the evening, after 7 days of this happening my GFs mum rang sky up as i couldnt solve the problem and i had a good feeling that something was up with the line, they said to her that the broadband line had a lot of interfearance with it, and after when the other person on the other end of the phone said that the problem would get sorted within 48 hours, 48 hours later the problem kept persisting, so another call to sky was made again... and apparently the problem ticket as they call it was never properly sorted and that the other member of staff who took the first call made a crap job of sorting it, so this time they managed to fix the line without any engineers getting called out and the internet seems to be working for my GF fine now, they sometimes have the odd disconnection due to the syncd line being lost but a simple reboot of the router fixes the problem.

im 50/50 whether to stick with virgin for tv, phone and broadband.. or whether to change over to sky..

sky have the better tv and phone package, but their broadband seems to have problems...

and this just made me even more concerned about their Internet service

The call outs sky charge are stupid, I emailed them ages ago about it, Im still waiting and after a year they have the right to charge what they like, loads of red tape, steer clear, at least NTL dont charge. Soon NTL will be doing 20mb. their upload is the worst in the world, my 10mb, gives 0.5, extremely tight, its that thats forcing me away.


NTL and Sky are secret ROBBERS, just SKY is a bigger one.

Also NTL are the only company that can guarantee speeds, but they claim their 20mb is the fastest, my argument to NTL was be24 are offering 24mb, NTL did say yes, but only if you live next door to the exchange , we can guarantee ours.

http://www.speedtest.net/result/139544638.png

You mean virgin media

Quote from: neXus

Quote from: Privateer

Quote from: Jaitsu

Quote from: LiamPersonally i am not on Sky broadband, but my GF has them at her house on LLU, there connected at 6.1Meg and when she first had it connected they had all sorts of problems with broadband line, the internet connection on average kept disconnecting every 2 hours and near enough every 15 mins in the evening, after 7 days of this happening my GFs mum rang sky up as i couldnt solve the problem and i had a good feeling that something was up with the line, they said to her that the broadband line had a lot of interfearance with it, and after when the other person on the other end of the phone said that the problem would get sorted within 48 hours, 48 hours later the problem kept persisting, so another call to sky was made again... and apparently the problem ticket as they call it was never properly sorted and that the other member of staff who took the first call made a crap job of sorting it, so this time they managed to fix the line without any engineers getting called out and the internet seems to be working for my GF fine now, they sometimes have the odd disconnection due to the syncd line being lost but a simple reboot of the router fixes the problem.

im 50/50 whether to stick with virgin for tv, phone and broadband.. or whether to change over to sky..

sky have the better tv and phone package, but their broadband seems to have problems...

and this just made me even more concerned about their Internet service

The call outs sky charge are stupid, I emailed them ages ago about it, Im still waiting and after a year they have the right to charge what they like, loads of red tape, steer clear, at least NTL dont charge. Soon NTL will be doing 20mb. their upload is the worst in the world, my 10mb, gives 0.5, extremely tight, its that thats forcing me away.


NTL and Sky are secret ROBBERS, just SKY is a bigger one.

Also NTL are the only company that can guarantee speeds, but they claim their 20mb is the fastest, my argument to NTL was be24 are offering 24mb, NTL did say yes, but only if you live next door to the exchange , we can guarantee ours.

http://www.speedtest.net/result/139544638.png

You mean virgin media

I do.

Old habits.