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Every now and then, our Sky service will mysteriously "not work".

The usual calls to customer service.

The usual "switch that off" "switch that on" "Check this" "Check that" ad nauseum.

Then, when no explanation is found (bizarrely enough), the advisor will say (in a robotic tone of voice) - "Youll need an engineer to come out to you and that will be £65"....

How convenient.  And Ill bet the scumbags do this to thousands of households weekely... just "switch-off" their reception and just wait for the money to roll-in.  :roll:

The service will be back on in a couple days time, Im confident of that.  And a saving of £65 to boot.

Conspiracy theorist in your spare time ?

I would check the connections on the main cable.
Make sure the FF Connector has a rubber cover between the cable & LNB as water can easily get into the cable & cause havoc.

sky are the biggest money grabbing scumbags in history.

Quote from: EggtasticoI would check the connections on the main cable.
Make sure the FF Connector has a rubber cover between the cable & LNB as water can easily get into the cable & cause havoc.

Think this is what was wrong with ours for awhile, water was getting into the cable and traveling down into the house and soaking the sky box :P

We had a dodgy sky box last year and they replaced it 4 times before they gave us a working one. We never paid them a penny because I outright argued like hell with them on the phone and each time asked to be put through to their cancellations department, who all of a sudden seemed to have a very different approach (you could easily tell which dept was targeted on cash and which was targeted on low cancellation numbers!) -  they sent us engineers out straight away each time. Turned out the contracters they were using were putting in old sky boxes claiming they were new and then charging sky for a new one. Finally we had an actual sky engineer who said the boxes the contractors were putting in hadnt been used for about 2 years. c*nts!

Ive had nothing but good experience so far since getting Sky installed in October. Whenever Ive phoned up theyve been helpful and addressed any issues quickly over the phone, Ive been offered discount rates on extra packages (Im getting all the movie channels half price at the moment) and the one time the line went down once (chavs hit the dish with a football I think) the engineer was out that Sunday to fix it, no charge as its still under warranty.

Quote from: Clockd 0NeIve had nothing but good experience so far since getting Sky installed in October. Whenever Ive phoned up theyve been helpful and addressed any issues quickly over the phone, Ive been offered discount rates on extra packages (Im getting all the movie channels half price at the moment) and the one time the line went down once (chavs hit the dish with a football I think) the engineer was out that Sunday to fix it, no charge as its still under warranty.

To be fair ours was about 8 years old so no warrenty. However my policy was were buying a monthly service off you its your job to provide me with the necessary kit to use the service. Hell I get a new mobile each year - they can give me a new sky box after 8!! They saw it my way eventually.

Quote from: Rivkid

Quote from: Clockd 0NeIve had nothing but good experience so far since getting Sky installed in October. Whenever Ive phoned up theyve been helpful and addressed any issues quickly over the phone, Ive been offered discount rates on extra packages (Im getting all the movie channels half price at the moment) and the one time the line went down once (chavs hit the dish with a football I think) the engineer was out that Sunday to fix it, no charge as its still under warranty.

To be fair ours was about 8 years old so no warrenty. However my policy was were buying a monthly service off you its your job to provide me with the necessary kit to use the service. Hell I get a new mobile each year - they can give me a new sky box after 8!! They saw it my way eventually.

Very good of them, but do you expect your ISP to replace your computer ?

Quote from: Sam

Quote from: Rivkid

Quote from: Clockd 0NeIve had nothing but good experience so far since getting Sky installed in October. Whenever Ive phoned up theyve been helpful and addressed any issues quickly over the phone, Ive been offered discount rates on extra packages (Im getting all the movie channels half price at the moment) and the one time the line went down once (chavs hit the dish with a football I think) the engineer was out that Sunday to fix it, no charge as its still under warranty.

To be fair ours was about 8 years old so no warrenty. However my policy was were buying a monthly service off you its your job to provide me with the necessary kit to use the service. Hell I get a new mobile each year - they can give me a new sky box after 8!! They saw it my way eventually.

Very good of them, but do you expect your ISP to replace your computer ?

Sam thats an awful argument and you know it is. I dont own a computer purely to recieve the services of my ISP. I owned one long before I ever knew what an ISP was. Would I own a sky box if I didnt have a sky subscription? No.

my experiences of sky havnt been really bad but they dont seem to have any customer loyalty.

I nearly always cancel my subs in the summer as we dont spend much time at home, and when I rang up last year to do it they turned off all the sky channels (fair enough) but also most of the decent freeview channels ( e4, skysportsnews, more4 etc etc) and wouldnt allow me to keep using the sky+ features either, even if I paid the £10pm they usually charge and Id paid £100 for the box, then eventually after a couple of weeks ALL the channels went off

They wherent interested in sorting it out, all they said was I would need to subs again, even though i told them I was only cancelling for 3months or so and I had paid £100 for the sky+ box. Since then I never bothered re-subs and just got a freeview PVR.

Quote from: RivkidWe had a dodgy sky box last year and they replaced it 4 times before they gave us a working one. We never paid them a penny because I outright argued like hell with them on the phone and each time asked to be put through to their cancellations department, who all of a sudden seemed to have a very different approach (you could easily tell which dept was targeted on cash and which was targeted on low cancellation numbers!) -  they sent us engineers out straight away each time. Turned out the contracters they were using were putting in old sky boxes claiming they were new and then charging sky for a new one. Finally we had an actual sky engineer who said the boxes the contractors were putting in hadnt been used for about 2 years. c*nts!

we distribute the sky engineers parts, and today Sky have an audit on, where they check stock nationaly, there are 5 types of parts they check

Sky+/HD, A grade, new STB Coax, and telephone cable, for the entire NE on england, we had no New STBs

almost all STBs shipped to their engineers are refurbished.

Quote from: Alien8

Quote from: RivkidWe had a dodgy sky box last year and they replaced it 4 times before they gave us a working one. We never paid them a penny because I outright argued like hell with them on the phone and each time asked to be put through to their cancellations department, who all of a sudden seemed to have a very different approach (you could easily tell which dept was targeted on cash and which was targeted on low cancellation numbers!) -  they sent us engineers out straight away each time. Turned out the contracters they were using were putting in old sky boxes claiming they were new and then charging sky for a new one. Finally we had an actual sky engineer who said the boxes the contractors were putting in hadnt been used for about 2 years. c*nts!

we distribute the sky engineers parts, and today Sky have an audit on, where they check stock nationaly, there are 5 types of parts they check

Sky+/HD, A grade, new STB Coax, and telephone cable, for the entire NE on england, we had no New STBs

almost all STBs shipped to their engineers are refurbished.

Ok cant argue with that - but when I said old sky boxes Im talking about old models that sky dont put in anymore. The engineer gave us a new model one and that worked straight away.

Ive had Sky since 2001 and Sky+ since last September. This January, I got a letter through the door inviting me to take all the channels for one month free (I only had the two Sky Mix packages at £17 a month). So I took them as me and the missus wanted to catch the SuperBowl (which BBC2 ended up airing anyway).

I check my statement this month, and what do I find? Instead of £17 for this months mixes plus the free movies and sports, I get a bill for £69.39! How they came to that Ive no idea, I dont use box office and the maximum for my current Sky World package is £45.

Trying to get it sorted on the phone is a bitch.

Youve got to be careful with some of these promotions as they expire and if you forget youre back on the premium rate. My movie deal ends on the 21st March, Ive got it penned on my whiteboard so I remember to cancel before then. :heehaw:

 
I phoned them today as I though might as well upgrade to Sky+.

£99 for new customers.

£149 for existing customers.  Even those whove paid £5,000+ over the last nine years and left dishes up on three succesive house moves.

C*nts.
 

Quote from: Eagle 
I phoned them today as I though might as well upgrade to Sky+.

£99 for new customers.

£149 for existing customers.  Even those whove paid £5,000+ over the last nine years and left dishes up on three succesive house moves.

C*nts.
 

Yeah, they do take the piss a bit. We moved over to Sky+ when they were doing it for £79 for new customers and they wanted £150 from us. You just ask to be put through to the cancellations department and tell them you want to cancel because you want to pay the cheaper price. With us they didnt cancel our subscription, they just upgraded us for the cheaper price and even threw in a few months half price subscription.

They said theyd see if thye could give us the internet price.

"So, thatll be £99!"  :nana:








... plus a £65 installation fee.




I told them to f**k themselves.

Quote from: TheMallratYeah, they do take the piss a bit. We moved over to Sky+ when they were doing it for £79 for new customers and they wanted £150 from us. You just ask to be put through to the cancellations department and tell them you want to cancel because you want to pay the cheaper price. With us they didnt cancel our subscription, they just upgraded us for the cheaper price and even threw in a few months half price subscription.

Hes right, if you cry outrage and dissatisfaction then ask to cancel theyll soon sweeten the deal. They bank on most people either forking out or not having the nuts to actually mean it when they say they will cancel.

Quote from: Clockd 0NeHes right, if you cry outrage and dissatisfaction then ask to cancel theyll soon sweeten the deal. They bank on most people either forking out or not having the nuts to actually mean it when they say they will cancel.

Theres no cable in my area so that wont work - they have the monopoly so they know theyve got you over a barrel.

Quote from: Sam

Quote from: Rivkid

Quote from: Clockd 0NeIve had nothing but good experience so far since getting Sky installed in October. Whenever Ive phoned up theyve been helpful and addressed any issues quickly over the phone, Ive been offered discount rates on extra packages (Im getting all the movie channels half price at the moment) and the one time the line went down once (chavs hit the dish with a football I think) the engineer was out that Sunday to fix it, no charge as its still under warranty.

To be fair ours was about 8 years old so no warrenty. However my policy was were buying a monthly service off you its your job to provide me with the necessary kit to use the service. Hell I get a new mobile each year - they can give me a new sky box after 8!! They saw it my way eventually.

Very good of them, but do you expect your ISP to replace your computer ?

No but i would expect them to replace say the modem they provided.

My parents were with BT Broadband for years, then the old crappy voyager modem died a lovely death. I asked for a replacement modem seeing as we had been with them for so long, they said they could only give us a new HomeHub at full price. I argued bitter hell with them, you would expect considering how long we had been with them, they would just chuck us something so we stay with them, hell an older modem. But no, they refused...

My parents moved to telewest the next day, including phone service.

I think the bird in my av works for Sky...

tbh.. Id never get sky - sticking a dish on the side of your house is a bit too chavvy for me

Fine if you have a choice.

Get yourself a freeview box and cancel. When they come back whimpering tell em what you want.

Quote from: Davetbh.. Id never get sky - sticking a dish on the side of your house is a bit too chavvy for me

Having a 5ft analogue aerial spiking off your roof so you can pick up Trisha and Corrie isnt?

Sky is still a luxury its not chavvy at all, the chavs all get freeview. I certainly wouldnt deny myself such a service on the basis of how a dish looks on my back wall where no one can see it (or give a rats arse).

Quote from: Clockd 0NeSky is still a luxury its not chavvy at all, the chavs all get freeview. I certainly wouldnt deny myself such a service on the basis of how a dish looks on my back wall where no one can see it (or give a rats arse).

pah sky is as chavvy as you can get - just look at any council estate theyre full of satellite dishes - main draw of sky is football after all so its bound to attract pikeys

Do you have your own fibre optic downlink from Skys network then? :lol: How else do you maintain people get all the channels, freeview doesnt have half of what Sky has to offer after all.

 Cable?

Not every area has cable as has been pointed out.

Quote from: Clockd 0Ne

Quote from: Davetbh.. Id never get sky - sticking a dish on the side of your house is a bit too chavvy for me

Having a 5ft analogue aerial spiking off your roof so you can pick up Trisha and Corrie isnt?

Sky is still a luxury its not chavvy at all, the chavs all get freeview. I certainly wouldnt deny myself such a service on the basis of how a dish looks on my back wall where no one can see it (or give a rats arse).

I know a lot of people have free sky boxes and watch the free channels off that, not all areas have freeview available. Then again the people I see mostly asking about freeview are pensioners, not chavs. As Sky is a pay for service it certainly is one up for the average chav to have it, mostly for the football coverage.

Freeview?  As far as I can see, theres no moovee channels.  Whats the point o that?

No aerial installed on the mansion anyway...
 

Channel 4 have one on freeview, but the movies are all old.

Quote from: Clockd 0NeDo you have your own fibre optic downlink from Skys network then? :lol: How else do you maintain people get all the channels, freeview doesnt have half of what Sky has to offer after all.

Feeling a need to have so much TV is chavvy in itself - mainly because chavs have naff all else to do with thier lives and so need some form of distraction.

Anyway my evidence in support of sattelite dishes on the side of buildings being as chavtastic as trisha is attatched:



The same sight can be seen on practically any high rise in the UK.

Quote from: DaveFeeling a need to have so much TV is chavvy in itself - mainly because chavs have naff all else to do with thier lives and so need some form of distraction.

What about disabled people - are they chavvy?  What a narrow-minded viewpoint you have.

Anyway, the latest; phoned Sky again to see what they could do regarding repair.  No concessions for a customer of eight years.

Reluctantly, I agreed to have the "repairs" done but they would only accept credit card.  "Can I have your credit card details please?" said the tele-bitch.  "No", I replied.  "I dont have one".  "What about your wife?"  "No, she doesnt have one either - were solvent".  "What about another family member?"  "What about a friend or a work colleague..."
Im sorry?  WTF?  :wtf:  She was asking me to use someone elses credit card?  "Cant I pay with debit card or cheque?" I asked.  "No, we only take credit cards" she replied.  "And this is how you treat a customer of eight years is it?" I retorted.  *click*

Sky are complete tossers.  Fact™

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Quote from: Eagle

Quote from: DaveFeeling a need to have so much TV is chavvy in itself - mainly because chavs have naff all else to do with thier lives and so need some form of distraction.

What about disabled people - are they chavvy?  What a narrow-minded viewpoint you have.

Anyway, the latest; phoned Sky again to see what they could do regarding repair.  No concessions for a customer of eight years.

Reluctantly, I agreed to have the "repairs" done but they would only accept credit card.  "Can I have your credit card details please?" said the tele-bitch.  "No", I replied.  "I dont have one".  "What about your wife?"  "No, she doesnt have one either - were solvent".  "What about another family member?"  "What about a friend or a work colleague..."
Im sorry?  WTF?  :wtf:  She was asking me to use someone elses credit card?  "Cant I pay with debit card or cheque?" I asked.  "No, we only take credit cards" she replied.  "And this is how you treat a customer of eight years is it?" I retorted.  *click*

Sky are complete tossers.  Fact™

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Just give them your VISA debit, they wont know its not a CC.