Anyone familiar with this?
Thinking of putting forward a proposal for my employers to use it as a CRM system.
Reading the documentation (christ theres a lot of it), it seems fairly straightforward. Anyone familiar with any hidden pitfalls with the platform?
Customer Relationships are bad enough without bunging a load of extra Management software in. Telephone answering systems already screw us up, we dont need more s**t thanks ;)
well we could carry on doing the current system where I have to ask your full details every time you call. Ask you what you had a problem with every time you call, and ask you to reiterate what my colleague told you every time you speak to me.
Or... we could get a system that allows us to make notes track support issues, and helps us to help you. What would you prefer?
M3ta7h3ad completely missed the wink folks :D
lol serious. normally Id be happy as larry for joking :) just this whole situation in work really has become untenable. Its impossible to solve any complaints or achieve anything at all.
I don;t know about SugarCRM but some of those online ticketing systems are very good.
I use http://www.cerberusweb.com/ which does everything I need in terms of support requests. I also use NetOffice for Project Management http://netoffice.sourceforge.net/modules/news/