Quote from: adam0r

Quote from: Tongy

Quote from: Coded18th was my last email.

usually etglobal are fine....apart from now, no email explaining why etc.

There are (on this page alone) threads entitled:
"ETGlobalSolution Problem!" and "ETGlobalsolution.co.uk down?" so it doesnt seem to me to be an isolated case.

Please, etglobalsolution, sort out the problems.

Cheers
Tongy

Tongy - Im not quite sure how posting on tekforums is going to bring it to our attention! tekforums ! = ETGS support system. I only posted here cuz someone was kind enough to point it out!

It doesnt seem as though the ETGS support system is working, https://www.etglobalsolution.co.uk/support, however I knocked the s off the http and got some sort of page but have received no reply.

If you could give me an address that I can receive a response from I might not need to post here in a thread started by someone else about an, apparently, non-isolated problem.

Cheers
Tongy

My emails down as well. I couldnt send mail earlier in the week so I changed to my ISPs smtp server.  Now Im not getting any emails through  

Hey guys. Quick update. The main server has died, and is currently being looked at as a matter of urgency. I hope to  hear from the engineers early tomorrow morning.

Edit: With regards to the email problems, server kept experiencing high load due to a bug with exim, which kept causing it to terminate. Should be sorted soon )

So... Can you confirm ETGS isnt actually going down the pan? I Know nitesh said the hardware side was booming, and that ETGS had taken a back seat, but then he said he was sorting everything out, and things would be back up to spec within a few months... I noticed the ebay store is empty, and im getting concerned, as ive signed up for a few accounts recently, with the important ones being my own business and someone elses - So as you can imagine, im getting in slight trouble for all the downtime!

Any help would be much appreciated

MSN: dean(dot)rouse@ntlworld.com

ETGS is most certainly NOT going down the pan, and hasnt been for *ages*! Were still taking orders and will continue to do so!

The eBay store needs to be updated, Ill post a link here in a moment. Im helping all the time with ETGS more so now (Have some more free time).

Cheers,

Adam

Quote from: adam0rETGS is most certainly NOT going down the pan, and hasnt been for *ages*! Were still taking orders and will continue to do so!

The eBay store needs to be updated, Ill post a link here in a moment. Im helping all the time with ETGS more so now (Have some more free time).

Cheers,

Adam

If its not going down the pan, can you explain why my site and e-mail has been down AGAIN since last night?

This is getting beyond the joke, e-mail is up and down and my website is unobtainable more and more frequently; people rely on these things for business and personal use alike, so i suggest things need to improve, im not happy - not happy at all and if there are any more serious issues i will moving host and letting every person i know why AND telling them to avoid ETGS.

The machine is refusing to boot, and has engineers looking at it. It had a software malfunction at the beginning of last week involving exim (the Email server) which degraded and caused the machine to die. Engineers are looking at it now to see if they can get it back online.

14 hours of overnight downtime doesnt mean a company has gone down the pan!

Quote from: adam0rThe machine is refusing to boot, and has engineers looking at it. It had a software malfunction at the beginning of last week involving exim (the Email server) which degraded and caused the machine to die. Engineers are looking at it now to see if they can get it back online.

14 hours of overnight downtime doesnt mean a company has gone down the pan!

No it doesnt, but the way in which it functions can decide whether or not it does... I need my e-mail as i have banks, businesses, friends, colleagues etc. contacting me through it, i need to know e-mail which is sent to me is going to be received and if it cant ill go elsewhere. I understand the technical problems, and i sympathise but you guys are in the business of webhosting and recently the webhosting has not been up to scratch at times.

Quote from: badabingNo it doesnt, but the way in which it functions can decide whether or not it does... I need my e-mail as i have banks, businesses, friends, colleagues etc. contacting me through it, i need to know e-mail which is sent to me is going to be received and if it cant ill go elsewhere. I understand the technical problems, and i sympathise but you guys are in the business of webhosting and recently the webhosting has not been up to scratch at times

Hes right there. 14 hours down might not mean company is down the pan but it sure means your loosing clients. I imagine you must have business clients with whom your now breaking SLA surely? If not then your not winning much good business in the first place.

Yes, and Im doing my best to answer any questions Im asked. The machine has been rebooted and still not responding, so an engineer is looking at it *now* and trying to get it back.

Ill keep you all posted.

Adam

Quote from: adam0rYes, and Im doing my best to answer any questions Im asked. The machine has been rebooted and still not responding, so an engineer is looking at it *now* and trying to get it back.

Ill keep you all posted.

Adam

thanks for the explanation, i understand these things are a pain in the stones!


dan.

gah, where is my email. Wailey wailey.

Im with etglobalsolution (my website is conceptex.co.uk), and have had some problems with them recently - i.e. my website would be up one day and down another, and it only receiving some of the emails...

But a couple of days ago my website and email completely went down, along with:
etglobalsolution.co.uk
etglobalsolution.com
kcart.co.uk
mindslap.co.uk
modded.me.uk
(They own these websites too)

And as some of you may already know... they NEVER answer their phone, even if we could get the number - which we cant - because their site is down.

This is ridiculous, our ordering system is hosted on our website along with our company website..... my head is going to explode.

Vent some frustration? I found this review site: http://www.webhostingstuff.com/review/ETGlobalSolution.html

Its back up and I got some spam too.

Quick update:

Machine had issues with binding IP addresses correctly, and exim was using crazy amounts of CPU cycles which caused the software to crash. This problem has now been rectified and mail queue has been flushed. No email was lost, only kept in the queue (You should receive it all at once).

Secondly...

The number given goes to Nitesh Patel/Crocket - Who has been on holiday (Which is why hes not answering his phone). Which is also why Ive been in charge in the meantime.

- Adamski