Author Topic: ETGlobalSolution Problem!  (Read 14401 times)

  • Offline Serious

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Re:ETGlobalSolution Problem!
Reply #15 on: December 19, 2006, 14:26:50 PM
It should be sorted Kamali, my site is back up ;)

Re:ETGlobalSolution Problem!
Reply #16 on: December 19, 2006, 15:36:19 PM
Thanks for your help - do you have any idea what the problem was?


My own site is not back  :(  - in fact, I am now getting this message:


Internet Services - Best Quality Hosting, No Compromises, Ever.
 
SUSPENDED ACCOUNT - YOUR HOSTING ACCOUNT HAS BEEN SUSPENDED!
 
Dear Customer,
Your account has been suspended. This could be due to billing issues or violation of our terms and conditions.

If you have any problems, please email us: support [at] etglobalsolution.co.uk

Our Support Portal is online at: http://www.etglobalsolution.co.uk/support/

Telephone: 02070 438 799

Sincerely yours,
ETGlobalSolution Ltd

 
I paid for 12 months up front, and that was only in March this year.  And I have used the space very little, and certainly not for anything that should get me suspended.

Do you know of any other way I can contact them?  I really need to get this sorted out.

Re:ETGlobalSolution Problem!
Reply #17 on: December 19, 2006, 19:01:44 PM
Quote from: Kamali
Does anyone know if there is a problem at ETGS?

My site was down all yesterday and today, I cant log in to raise a ticket, the phone number has a problem according to the phone people, and the e-mail I sent has bounced backs after 50 attempts to deliver it.

Additionally, their support forum is down due to forum licence issues, the Service Update s & News link says There appears to be an error with the database, and the Service Status - Server link says Error: config.php does not exist.

As you can imagine, I am very worried.  :(


lol the reason I left them was due to the fact that they never got their support website working at all.

Since they moved hosts about 3 years ago, they have not bothered fixing it. My website got hacked due to their insecurities, and as they refused to keep their own website and servers up to date, I left.

I am ashamed to have recommended them to others previously. Adam was really the only one who did anything technical there, Crocket was more on the business side.

ETGlobalSolution Problem!
Reply #18 on: December 19, 2006, 19:05:47 PM
What i would really like is a single web hosting company in the uk that i can actually trust, they all seem to be a bunch of cowboys, best i have come across is 34sp.com

There are just no safe big names that i feel i can rely on

Re:ETGlobalSolution Problem!
Reply #19 on: December 20, 2006, 20:12:47 PM
Quote from: M3ta7h3ad
lol the reason I left them was due to the fact that they never got their support website working at all.

Since they moved hosts about 3 years ago, they have not bothered fixing it. My website got hacked due to their insecurities, and as they refused to keep their own website and servers up to date, I left.

I am ashamed to have recommended them to others previously. Adam was really the only one who did anything technical there, Crocket was more on the business side.


How did you prove that your website was hacked due to their insecurities?  I may have to do the same.

They have finally replied to me:

Quote
The website (infact the whole server) was down due to the content of your website.

Your account had copied data from HSBC to gain bank account details on your site.

I attach a screenshot for your attention.

We are currently routing through your files and website to find the cause and will notify HSBC directly as they reported the issue.

We will automatically unsuspend the account once we are satisfied with the outcome this is due to take around 12 days due to the seriousness of the above case.

Thank You,
Nitesh Patel


The screen shot they included shows a log in window for internet banking.  The directory it is in is a directory called chat.  I remember installing a chat thing out of Fantastico, but it wasnt a patch on MSN.  We played with it for about 20 minutes, and never touched it again since - that was about 6 months ago.

I dont see how anyone could have got in there to do anything like that.  This is so awful -  I just dont know what to do next, or how I can prove this is not my fault.

  • Offline Serious

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Re:ETGlobalSolution Problem!
Reply #20 on: December 20, 2006, 23:45:12 PM
Chances are someone has hacked in, they will not have used your computer to do it though so you should be safe enough.

CHECK YOUR COMPUTER FOR NASTIES. Its unlikely but they may have managed to install a keylogger on or similar software and grabbed your login details.

Also think if you have allowed access to anyone else. Occasionally friends do stupid things like post your stuff on the internet.

ETGlobalSolution Problem!
Reply #21 on: December 20, 2006, 23:55:05 PM
my guess is the chat thing you installed wasnt kept upto date and someone found a flaw in the php

allowed them to write their own code to the site

happens with large scale stuff like blogging sites and bulletin boards quite a bit

Re:ETGlobalSolution Problem!
Reply #22 on: December 21, 2006, 00:24:07 AM
Quote from: Serious
Chances are someone has hacked in, they will not have used your computer to do it though so you should be safe enough.

No, nobody has access to my computer but me, so it should be safe.

Quote
CHECK YOUR COMPUTER FOR NASTIES. Its unlikely but they may have managed to install a keylogger on or similar software and grabbed your login details.


I run Windows Firewall, AVG, Spy Sweeper, Spyware Doctor, and Spybot (all at the same time), so hopefully they keep the nasties away between them.  I will scan though.


Quote
Also think if you have allowed access to anyone else. Occasionally friends do stupid things like post your stuff on the internet.

No one has ever been given the passwords for the control panel or the FTP access.  One person has access to a subdirectory, but she cant access anything but that, and only knows how to put pics in it.


Quote from: Sweenster
my guess is the chat thing you installed wasnt kept upto date and someone found a flaw in the php

allowed them to write their own code to the site

That may be - I never went back to it after we decided it was rubbish.  What I cant figure out is how a hacker even found my site, I have the robots.txt set to no robots, so it shouldnt be listed anywhere.


Quote
happens with large scale stuff like blogging sites and bulletin boards quite a bit

That must be why Invision keeps releasing new patches for their IPB boards, I guess.  I dont remember seeing any for the PHPBB boards though.


Thanks very much for your help and advice, both of you.  I will now go and scan my computer...

  • Offline Serious

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Re:ETGlobalSolution Problem!
Reply #23 on: December 21, 2006, 00:50:47 AM
Finding a site is easy, you just set some software up to ping random addresses and see if there is any reply. If there is then you have found yourself a site.

ETGlobalSolution Problem!
Reply #24 on: December 21, 2006, 01:40:50 AM
Quote from: Sweenster
my guess is the chat thing you installed wasnt kept upto date and someone found a flaw in the php

allowed them to write their own code to the site

happens with large scale stuff like blogging sites and bulletin boards quite a bit


that is similar to what happened with mine.

PHPBB2 got hacked. Also my website I had an admin panel for (created by myself) got hacked because of a PHP function they left enabled, which I had no need for, yet was highly documented as a large security risk.

The fact of the matter is, on their IRC support chatroom I remember having a conversation with Adam about this, and showing him exactly what someone could do on their servers using a simple PHP script you could download from the net. Telling him I was concerned about the security of their servers. Adam told me hed told crocket, but not to worry as it was so obscure a risk that it wasnt worth worrying about. Only wish I kept the damn logs of that conversation now.


It was a large enough hole that someone could run shell commands on their server, and view all accounts, upload any files they wanted, and download any files they wanted from any folder providing the user "nobody" had read/write access to it. HTACCESS even got bypassed.

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  • Offline Clock'd 0Ne

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Re:ETGlobalSolution Problem!
Reply #25 on: December 21, 2006, 01:43:07 AM
The thing to do is move away from bedroom hosting companies and spend a little more to be with a big name like Fasthosts. I too learned the hard way.

Re:ETGlobalSolution Problem!
Reply #26 on: December 21, 2006, 01:44:54 AM
Quote from: Clockd 0Ne
The thing to do is move away from bedroom hosting companies and spend a little more to be with a big name like Fasthosts. I too learned the hard way.


lol yeah. I think the first time someone actually sets up a proper UK based hosting company that isnt run from someones bedroom, theyll be in the money big time! :D

  • Offline zed

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Re:ETGlobalSolution Problem!
Reply #27 on: December 29, 2006, 14:40:25 PM
Dont seem to be able to send out emails, though I can receive them now :|

*sigh*

  • Offline Norphy

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Re:ETGlobalSolution Problem!
Reply #28 on: December 29, 2006, 15:29:17 PM
Quote from: M3ta7h3ad
lol yeah. I think the first time someone actually sets up a proper UK based hosting company that isnt run from someones bedroom, theyll be in the money big time! :D


There are plenty around. Easyspace for example, based up in Glasgow iirc

Re:ETGlobalSolution Problem!
Reply #29 on: January 05, 2007, 11:29:19 AM
Im with etglobalsolution (my website is conceptex.co.uk), and have had some problems with them recently - i.e. my website would be up one day and down another, and it only receiving some of the emails...

But a couple of days ago my website and email completely went down, along with:
etglobalsolution.co.uk
etglobalsolution.com
kcart.co.uk
mindslap.co.uk
modded.me.uk
(They own these websites too)

And as some of you may already know... they NEVER answer their phone, even if we could get the number - which we cant - because their site is down.

This is ridiculous, our ordering system is hosted on our website along with our company website..... my head is going to explode.

Vent some frustration? I found this review site: http://www.webhostingstuff.com/review/ETGlobalSolution.html

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